Mitel Version 5.7 SP1 Entering your purchased options, Setting up administrator and user permissions, Changing system modes

Setting up Intelligent Queue 429
Entering your purchased options
To enter your purchased options
1. After Select the product key, verify your Mitel Product Key matches the MOSS Options Sheet.
NOTE: Your Mitel Product Key is entered by default.
2. Using your MOSS Options Sheet, enter your Mitel Options password, the system options and the
number of ports you purchased.
3. Click Save. If the information you entered is correct, menu items will open. The menu items
correspond to your purchased options. If the information you entered is not correct, the Incorrect
selection window opens.
4. If you entered incorrect information, click OK to return to the Purchased Options window to correct
your entries.
5. Click Save.
Setting up administrator and user permissions
Only an administrator should create user accounts. First, create an administrator account with all permissions,
including the Manage user accounts permission. Then, create user accounts with selected permissions.
Creating an administrator account
To create an administrator account with full permissions
1. Click Administration=>Manage users.
2. Type a user name and password.
NOTE: The user name and password are case sensitive.
3. Re-type the password for confirmation.
4. Click Select all to give the account full permissions.
NOTE: Allow login and View system status are selected by default for every user.
5. Click Save.
Intelligent Queue adds the user name to the Users list.
After you create an administrator account, you can create user accounts.
Creating a user account
To create a user account with selected permissions
1. Click Administration=>Manage users.
2. Type a user name and password.
NOTE: The user name and password are case sensitive.
3. Re-type the password for confirmation.
4. Select the permissions you want to assign to the user account.
NOTE: Allow login and View system status are selected by default for every user. If you select
Configure ports, Manage port groups will be selected by default.
5. Click Save.
Intelligent Queue adds the user name to the Users list.
Changing system modes
A user with the proper permissions can control the operating mode of Intelligent Queue. The operating mode
determines incoming call handling. If the system or port group is operating in a normal state, Intelligent Queue
handles the call according to its assigned call flow conditions. If the system or port group is operating in
Emergency mode, the system ignores the assigned conditions and follows a special call flow.