188 Chapter 7 Real-time Monitors
On the agent, employee, and extension monitors you can also display tool tips, display a pattern upon failover,
and display instant messaging online presence indicators.
On the Agent and Employee State by Time monitors, you can also sort logged off agents by the longest
logged off first.
Print monitor
The Print monitor command prints the current monitor.
Enable grouping
Under Properties, the Enable grouping option displays a grouping panel to which users can drag columns.
The grouping order determines the order in which the rows appear. The Enable grouping option affects all
monitors that contain columns.
Row settings
Under Properties=>Layout, the Row settings option specifies the background color and font color of rows, and
the font type and text alignment.
Row alternate settings
Under Properties=>Layout, the Row alternate settings option specifies the background color and font color of
alternate rows, and the font type and text alignment.
Column settings
Under Properties=>Layout, the Column settings option specifies the background color and font color of
columns, and the font type and text alignment.
Column dimensions
Under Properties=>Layout, the Column dimensions option specifies the column height and width.
Column order
Under Properties=>Layout, the Column order option hides or displays individual columns, and specifies the
order of columns across the monitor.
Monitor style
Under Properties=>Layout, the Monitor style option specifies styles and skins (sets of styles) for the monitor,
and the Card design option specifies how information is displayed in the cells of agent, employee, and
extension monitors.
Cascade
When you right-click a monitor tab, under Windows, the Cascade command distributes active monitors down
and across the Contact Center Client window.
Tile vertically
When you right-click a monitor tab, under Windows, the Tile vertically command distributes active monitors
across the Contact Center Client window.
Tile horizontally
When you right-click a monitor tab, under Windows, the Tile horizontally command distributes active monitors
down the Contact Center Client window.
Dock Contact Center Client
When you right-click a monitor tab, under Windows, the Dock Contact Center Client command docks Contact
Center Client at the top, bottom, left, or right of your desktop.