Mitel Version 5.7 SP1 Adding a Multimedia Contact Center WebChat media server

Adding media servers 97

To configure Multimedia Contact Center Email server options in the Contact Center Management website

1. Click the Multimedia Contact Center Email options tab.

2. Select the Delete messages from the Agent’s sent items folder that are older than x days check

box.

If you do not select this check box, the messages will remain until an administrator removes them.

3. After Delete messages from the Agent’s sent items folder that are older than, select the number

of days after which past messages will be deleted.

4. Specify Network Monitor settings.

See “Configuring Network Monitor settings for a Multimedia Contact Center Email media server in the

Contact Center Management website” on page97.

To configure Network Monitor settings for a Multimedia Contact Center Email media server in the Contact

Center Management website

1. Click the Network Monitor tab.

2. After Alarm name, select an alarm.

3. If you must create or modify an alarm that will warn you if data is not being collected for this media

server, click Manage alarms and configure an alarm.

See “Configuring data alarms for media servers” on page105.

4. Under Notify me during these business hours, after Schedule name, select a schedule that

reflects the hours of operation for the media server.

5. If you must create or modify a schedule for the media server, click Manage schedule and configure a

schedule.

See “Creating schedules” on page171.

6. Click Save.

Adding a Multimedia Contact Center WebChat media server

We recommend that you add Multimedia Contact Center WebChat media servers in YourSite Explorer.

However, you can optionally add them in the Contact Center Management website.

You must first add the Multimedia Contact Center WebChat media server and then configure its options and

Network Monitor settings.

Explorer

To add a Multimedia Contact Center WebChat media server in YourSite Explorer

1. In YourSite Explorer, click Media servers.

2. Click Add=>MCC WebChat.

3. After Name, type the name of the media server.

NOTE: To distinguish between the various types of media for management and reporting purposes,

you must give each media server a unique name when setting up your site.

4. After Site, select the site where the media server resides.

5. After Computer name, select the name of the Exchange Server computer.

6. Specify the options.

See “Configuring options for a Multimedia Contact Center WebChat media server in YourSite

Explorer” on page98.