Mitel Version 5.7 SP1 Adding DNIS groups

158 Chapter 6 Configuration
Adding DNIS (in the Contact Center Management website)
To add a DNIS
1. In Contact Center Management, click YourSite=>Configuration.
2. On the configuration menu, click DNIS=>DNIS.
3. Click Add.
4. Specify DNIS identification information and select the media server for the DNIS.
5. After Short Abandon, type the duration for the call abandon parameter. If the abandon time is less
than the call abandon parameter, then the call is a short abandon call and is not included in the call
statistics (for example, type 5 to define a short abandon call as a call that lasts less than 5 seconds).
6. After Service Level, type the Service Level time.
7. Click Save.
Adding DNIS groups
After adding DNIS, you can create DNIS groups and then associate DNIS numbers for specific businesses or
product lines to those groups.
Adding DNIS groups (in YourSite Explorer)
To add a DNIS group
1. In YourSite Explorer, in the left pane, click YourSite.
2. Under Devices, click DNIS groups.
3. Click Add.
4. Type a Name and a Reporting number for the DNIS group.
5. On the ribbon, click Save.
Associating DNIS to DNIS groups (in YourSite Explorer)
To associate a DNIS with a DNIS group
1. In YourSite Explorer, in the left pane, click YourSite.
2. Under Devices, click DNIS groups.
3. Select a DNIS group from the list.
4. On the Membership tab, under Available members, select a DNIS and click > to move the DNIS to
the Selected members list.
5. On the ribbon, click Save.
Adding DNIS groups (in the Contact Center Management website)
To add a DNIS group
1. In Contact Center Management, click YourSite=>Configuration.
2. On the configuration menu, click DNIS=>DNIS Group.
3. Click Add.
4. Type a Name and a Reporting number for the DNIS group.
5. If you want to add all DNIS to this DNIS group, select the Automatically add all DNIS to this DNIS
group check box.
6. Click Save.