WallBoarder 229
Sign addresses distinguish wall signs for messaging purposes. Each wall sign has a unique sign address. You
add one or more signs to a sign group. For example, you could add Wall sign 1 to Sign group 1, and Wall
signs 2 to 4 to Sign group 2. You associate each sign group with a sign plan. Using sign groups and sign plans
you can display the same message on one or more wall signs, or display unique messages on all wall signs.
Edit sign group tab
The Edit sign group tab provides the following functions:
• Name lists the name of the sign group.
• Site is the contact center site where WallBoarder is installed.
Advanced tab
The Advanced tab provides the following functions:
Reinitialize all of the wall signs every x seconds
The Reinitialize all of the wall signs every x seconds field restarts all of the wall signs in the sign group
(clearing all of the sign memory) at the time interval you specify.
Refresh all of the sign messages every x seconds
The Refresh all of the sign messages every x seconds field resends all of the messages to all of the wall signs
in the sign group at the time interval you specify. If you see question marks [???] instead of statistics on a wall
sign, this means the Enterprise Service does not have a value for the variable. There are two reasons why the
Enterprise Service does not have a value for the variable: it is in the process of loading the variable or the
telephone system has not sent any real-time information yet.
Refresh all of the ACD sign variables every x seconds
The Refresh all of the ACD sign variables every x seconds field updates all of the variables on all of the wall
signs in the sign group at the time interval you specify.
Update wall signs in serial for sign messages
The Update wall signs in serial for sign messages check box updates the wall signs in a sign group
individually for sign messages, at the refresh time interval you specify.
Update wall signs in serial for sign variables
The Update wall signs in serial for sign variables check box updates the wall signs in the sign group
individually for sign variables, at the refresh time interval you specify.
Minimum pause time between wall sign updates is x seconds
After WallBoarder sends a message or variable update to a wall sign, the Minimum pause time between wall
sign updates is x seconds field suspends the transmission of subsequent information to the wall sign for x
seconds. Typically you select a value greater than zero only if you have a small Spectrum reader board, such
as the 251C reader board.
Minimum display time for a message is x seconds
After WallBoarder sends a message to a wall sign, the Minimum display time for a message is x seconds field
displays the message for a minimum of x seconds. This ensures you can view the message for a sufficient
amount of time before a subsequent message appears.
Minimum pause time after beep is sent is x seconds
If you select the Beep check box on the Add sign plan tab, the wall sign produces an audible beep prior to
displaying each message. It takes a few seconds for the beep to occur. Therefore, the wall sign is delayed in
receiving messages by a few seconds.
The Minimum pause time after beep is sent is x seconds field suspends the transmission of messages to the
wall sign for x seconds, to accommodate the beep.