Mitel Version 5.7 SP1 Requesting help while on calls, Using Camp on, Leaving and retrieving messages

Using Contact Center PhoneSet Manager and Contact Center Softphone 377
Requesting help while on calls
To request help while on a call using Contact Center Softphone
1. Click Request help.
2. On the dial pad, type the extension number of the employee you want to call. Otherwise, click the
down arrow adjacent to the Request Help button and select an employee.
The system calls the employee. The employee can click Answer and listen in on the call without the
caller knowing and can click Conference to join the conversation at any time.
Using Camp on
The Camp on feature is available when you make a call to an extension and receive a busy signal becaus e
the employee is already on a call. Camp on notifies the employee you are attempting to call with a series of
audible beeps.
NOTE:
• Callers cannot camp on to your extension if you have call forwarding or voice mail configured on the
extension.
• You cannot camp on to an extension that is in Make Busy or Do Not Disturb.
To camp on to an extension
1. In the dial box, type an extension number.
2. If you receive a busy signal, click Camp on.
The employee you called will hear a series of beeps and can click Retrieve to place the caller on hold
and speak with you. After speaking with you, the employee can click Swap to return to the caller.
Leaving and retrieving messages
The Leave a message feature is available when you make a call to an extension that is idle or on a call.
To leave a message
1. In the dial box, type an extension number.
2. If the employee does not answer, click Leave a message.
The telephone system leaves a message waiting notification on the employee’s extension and the
Contact Center Client icon flashes red and white in the employee’s system tray
To retrieve a message
1. In the dial box, type your voice mail access number.
The automated attendant will ask you for your password.
2. In the daily box, type your password.
3. Follow the instructions provided by the automated attendant to retrieve the message.
NOTE: If agents leave Call me back messages for you to check your messages, your Contact Center Client
tray icon will not clear the messages once you have checked your messages.
To clear a message
1. On the Phone toolbar, click Message.
2. After CALL ME BACK?, click Yes.
3. Click Erase.
The telephone image displays NO MORE MESSAGES.