Adding media servers 93
Adding an SX-2000 ACD media server
To add an SX-2000 ACD media server
1. In Contact Center Management, click YourSite=>Enterprise.
2. Click Add a media server=>SX-2000 ACD.
NOTE: To distinguish between the various types of media for management and reporting purposes,
you must give each media server a unique name when setting up your site.
3. After Name, type the name of the media server.
4. After Site, select the site where the media server resides.
5. After This media server is installed on the computer you named, select the computer on which the
media server is installed.
NOTE: The Change the media server type for this media server list appears only after you have
saved the media server. It allows you to edit the media server type after the media server has been
added to the site.
CAUTION: The following four steps determine location information in your reports. Ensure these
steps are accurately configured to ensure accurate reporting.
6. After Country, select the country where the media server is located.
If you are setting up a node, select the country in which the node is located.
7. After Area, select the area where the media server is located.
If you are setting up a node, select the area in which the node is located.
8. After Minimum digits dialed, type the minimum number of digits dialed for a local call in your city.
9. After Maximum digits dialed, type the maximum number of digits dialed for a local call in your city.
10. After Apply license for, select the product to which you are applying a license.
For example, select Call Accounting if you are applying a Call Accounting license. If you are not
licensed for a product the check box for that product does not show. If you have no remaining
licenses, although the check box still shows, an error message indicates that all available licenses
have been used.
11. Specify the data collection settings.
See “Configuring data collection settings for an SX-2000 ACD” on page93.

Configuring data collection settings for an SX-2000 ACD

To configure data collection settings for an SX-2000 ACD
1. Click the Data collection tab.
2. If the media server streams data over RS-232, under Specify data collection settings, click Com
port. Otherwise skip to step 4.
NOTE: We highly recommend migrating to 32+ and using TCP/IP for data collection.
3. Accept the SMDR and ACD default settings for Com port, baud rate, data bits, parity bit, and stop bits.
Skip to step 8.
4. Click TCP.
5. Click IP address, or DNS, and type the IP address, or name, of the collection point.
6. After SMDR, type the SMDR port number of the media server.
7. After ACD, type the ACD port number of the media server.
8. If you have clustering, select the This media server is part of a Mitel cluster check box.
9. After Cluster ID, type the cluster ID.
10. After Cluster name, type the cluster name.
11. If the SX-2000 is a redundant telephone system, under Redundancy, select the This is an SX-2000
redundant telephone system check box, and type the alternate IP address.
12. If you want to store ACD redundant events, select the File all ACD stream redundant events check
box.
13. If you do not consider ACD real-time sequence errors as record errors, select the Ignore ACD real-
time sequence errors as record errors check box.
14. If you have the Traffic Analysis application, specify the traffic collection settings.
See “Configuring Com port traffic data collection settings” on page91 or “Configuring FTP traffic data
collection settings” on page 91.
15. Specify the data summary options.
See “Configuring data summary options for an SX-2000 ACD” on page94.