Mitel Version 5.7 SP1 Configuring sign messages

WallBoarder 239
Figure 7-28 Add sign variable tab
Configuring sign messages
You compose, test, and save message strings displayed on wall signs on the Add sign message tab.
Message strings indicate to the wall sign how messages are displayed. They are constructed of performance
variables, text, display features, and optionally graphics.
Consider the message strings defined in Figure 7-28. WallBoarder displays the first message string on the top
line [PS02-Top Line] of the wall sign. It displays the Long Call Wtg = component of the message string in red
[C001-Red]. The message string flashes [MO03-Flash] across the sign at display speed 2 [MI06-Display
Speed 2]. It is comprised of text you type (Long Call Wtg =) and Sign variable 1 [VA01-Calls], that displays the
real-time value for the longest waiting caller performance variable. The color of the sign variable statistic
changes with the wait time of the longest waiting caller, as per the threshold settings defined on the Variable
tab.
To create sign messages
1. Click Real-time=>WallBoarder.
2. Click Sign messages.
See Figure 7-29.
3. After Name, type the message name (for example, type Calls Wtg - P800).
The name will appear in a list of sign messages on the Plan tab.
4. After Site, select the contact center site where WallBoarder resides.
NOTE: If you do not select display attributes, WallBoarder will post the message using default display
attributes.
5. Click the Position, Color, Effect, Special, and/or Misc tabs and double-click display attributes to
select them.
6. Type a message (for example, type Calls Wtg 800 = ).
7. Click the Var iable s tab and double-click a variable to select it (for example, double-click Calls waiting
- P001).
8. Click Send test message.
In this example, Calls Wtg P800 = appears on the wall sign followed by the real-time value for the
calls waiting in queue performance variable.
9. Click Add and repeat steps 3 to 8 to create and test other sign messages.
10. Click Save.