Providing Contact Center Client functionality to teleworkers 225
Setting up phones for teleworkers
If you work at the office and select Remember my credentials when you log on to Contact Center Client, and
then subsequently attempt to log on remotely, your log on will fail. Contact Center Client does not recognize
your office IP address when you log on remotely.
NOTE:
• Before you set up the soft phone on your client computer, ensure your network administrator has
configured your soft phone as a 5020 IP phone on the telephone system.
• Users who are upgrading to Contact Center Management Version 5.7 SP1 or greater must uninstall
MiAUDIO Desktop Edition before they use Contact Center Softphone. MiAUDIO is now bundled in
the Contact Center Management software and no longer runs as the IP Phone Emulation Service.
To set up Contact Center Softphone and Contact Center PhoneSet Manager to support Teleworker Solution,
you must
1. Register your phones for use with Teleworker Solution V4.5 or V5.0.12.0.
2. Set up the soft phone to support Teleworker Solution V4.5 or V5.0.12.0.
3. Approve the Teleworker Solution V4.5 or V5.0.12.0 certificate.
Registering phones for use with Teleworker Solution
The system administrator must register your phone before you can access Teleworker Solution V4.5 or
V5.0.12.0. Contact Center PhoneSet Manager treats new extensions like new phones: each time you enter a
new extension you must use the dial pad to type the password (provided by your system administrator) to
register the phone.
To register your phone with Teleworker Solution V4.5
1. Complete the steps listed under “Setting up Teleworker Solution on the Mitel Application Server” in the
Mitel Contact Center Management Installation Guide.
2. Start Telewoker Solution V4.5.
3. Click the Set management tab.
4. After Input set manually, click Go.
5. For Contact Center Softphone phones, after MAC Address, type a1:21:00:00:xx:xx, where xx:xx is
the extension.
6. For Contact Center PhoneSet Manager phones, after MAC Address, type the MAC address located
under the agent’s Mitel phone.
7. If required, type the ICP Name, Compression, Local streaming, and Packet size.
8. Optionally, after Set Description, type a description of the phone.
9. Click Save.
To register your phone with Teleworker Solution V5.0.12.0
1. Complete the steps listed under “Setting up Teleworker Solution on the Mitel Application Server” in the
Mitel Contact Center Management Installation Guide.
2. Start Teleworker Solution V5.0.12.0.
3. Click the Devices tab.
4. Click Add a device manually.
5. For Contact Center Softphone phones, after Device ID, type a1:21:00:00:xx:xx, where xx:xx is the
extension.
6. For Contact Center PhoneSet Manager phones, after Device ID, type the MAC address located under
the agent’s Mitel phone.
7. Specify the Configured ICP from the drop down menu.
8. Optionally, after Set Description, type a description of the phone.
9. Click Save.