Mitel Version 5.7 SP1 Adding an Intelligent Queue media server, Deleting media servers

Adding media servers 103
Adding an Intelligent Queue media server
To add an Intelligent Queue media server
1. In Contact Center Management, click YourSite=>Enterprise.
2. Click Add a media server=>Intelligent Queue.
3. After Name, type the name of the media server.
4. After Site, select the site where this media server resides.
5. After This media server is installed on the computer you named, select the computer on which the
media server is installed.
6. Click Save.
Configuring data collection settings for an Intelligent Queue media
server
To configure data collection settings for an Intelligent Queue media server
1. Select an Intelligent Queue media server from the tree view.
2. Click the Intelligent Queue Reporting data collection tab.
3. Under Specify data collection settings, click TCP.
4. Click IP Address, or DNS, and type the IP address, or name, of the collection point.
5. After SMDR, type the SMDR port number of the media server.
6. If you will be entering ACD information, select ACD.
7. After ACD, type the ACD port number of the media server.
8. Click Save.
Deleting media servers
CAUTION: If you delete a media server, you will delete all of the devices associated to the media server.
To delete a media server in YourSite Explorer
1. In YourSite Explorer, click Media servers.
2. Select the media server you want to delete.
3. Click Delete.
A window opens with the message “All of the data associated with this media server will be
permanently deleted. Are you sure you want to delete this media server?”
4. Click OK.
To delete a media server in the Contact Center Management website
1. In Contact Center Management, click YourSite=>Enterprise.
2. Expand the Enterprise tree and select the media server to be deleted.
3. Click Delete.
A window opens with the message “All of the data associated with this media server will be
permanently deleted. Are you sure you want to delete this media server?”
4. Click OK.