Mitel Version 5.7 SP1 Table 7-8 Presence indicators Presence Icon Status Text Description

Contact Center Client 221
Table 7-8 Presence indicators
Presence
Icon Status Text Description
Available The contact is online and can participate in conversations.
Users can manually set this status, but the next automatic
state change will override this setting.
Busy
In a Call
In a Conference
In a Meeting
The contact is available, but is engaged by another activity.
Possible activities include the following:
• In a Call—the contact is in a phone, voice, or video
conversation.
• In a Conference—the contact is in a multi-party
conversation that uses phone, voice, video, or
application sharing.
• In a Meeting—the Outlook calendar shows that the
contact has a scheduled meeting.
Users can manually set this status.
Do Not Disturb The contact has assigned you an access level other than
Team and has manually set their status to Do Not Disturb.
Urgent interruptions
only
The contact has assigned you to the Team access level and
has manually set their status to Do Not Disturb.
Away
Be Right Back
The contact is likely unavailable. Possible reasons include
the following:
• The contact’s computer has been idle for more than
the away time period setting (15 minutes by default).
NOTE: By default, the transition from Available to
Inactive occurs after five minutes. Then, after 15
more minutes, the status changes to Away if there is
still no activity on the computer.
• The contact’s Outlook calendar or Out of Office
Assistant indicates that they are out of the office.
• The contact is temporarily unavailable
NOTE: As soon as activity is detected on the
contact’s computer, Communicator automatically
resets the presence status to the appropriate state.
• The contact has locked their computer.
• The contact has manually set their presence to Away
or Be Right Back.