Mitel Version 5.7 SP1 Opening monitors, Docking monitors

Contact Center Client 205
Opening monitors
NOTE: If you are upgrading to Contact Center Management Version 5.4, before you can select the Caller ID
card on the Add/Remove devices window of agent, employee, and extension monitors, you must make the
card available. To do so, right-click an open monitor, select the Caller ID card under Properties, Layout=>Card
design and click Apply.
To view statistics on your desktop in Contact Center Client
1. Click View=>Real time to view the Contact Center Client monitor icons.
2. Click the Position icon and click Agent State by Position.
See Figure 7-15.
3. In the left pane of the Add/Remove devices window, click Media (on agent monitors only) to sort the
members by media server, click ID to sort the members by ID, or click Name to sort the members
alphabetically.
You can sort members in either ascending or descending order.
4. Under Agent groups, select agent groups to monitor and/or under Agents, select agents to monitor.
5. Under Card design, select a card design.
Card designs specify the information displayed on agent, employee, and extension monitors.
See “Viewing web pages” on page 204.
6. Click OK.
7. Repeat steps 2 to 6 to open the Queue Now monitor.
Figure 7-15 Add/Remove devices
Docking monitors
You can dock monitors and readily navigate between them. You can dock a monitor to the top, bottom, left, or
right of another monitor. Alternatively, you can dock a monitor on the top, bottom, left, or right side of the
Contact Center Client window. You can dock monitors on top of one another, displaying them on overlapping
tabbed panels to maximize real estate.
To dock a monitor on top of another monitor
1. Right-click the title bar of an open monitor and select Dock.
2. Repeat step 1 for all open monitors.
3. Click the title bar of a monitor and drag the monitor on top of a second monitor placing your cursor in
the center of the four-headed arrow that appears.
See Figure 7-16.