Mitel Version 5.7 SP1 Adding Smart Choice layer groups, Adding Smart Choice layers to a Smart Choice layer group, Viewing Intelligent Queue ports, Adding Intelligent Queue port groups

164 Chapter 6 Configuration
To view Intelligent Queue Smart Choice layers in the YourSite database
• In Contact Center Management, click YourSite=>Configuration=>Intelligent Queue=>Intelligent
Queue Smart Choice=>Intelligent Queue Smart Choice layer.
The Intelligent Queue Smart Choice layer window appears.
Under Media server, the Intelligent Queue media servers are listed.
Under Reporting number, the Intelligent Queue Smart Choice layer reporting numbers are listed.
Under Name, the Intelligent Queue Smart Choice layer names are listed.
Adding Smart Choice layer groups
To add an Intelligent Queue Smart Choice layer group
1. In Contact Center Management, click YourSite=>Configuration=>Intelligent Queue=>Intelligent
Queue Smart Choice=>Intelligent Queue Smart Choice layer group.
2. Click Add.
The Add an Intelligent Queue Smart Choice layer group window appears.
3. Specify identification information for the Smart Choice layer group.
4. Click Save.
Adding Smart Choice layers to a Smart Choice layer group
To add Intelligent Queue Smart Choice layers to an Intelligent Queue Smart Choice layer group
1. In Contact Center Management, click YourSite=>Configuration=>Intelligent Queue=>Intelligent
Queue Smart Choice=>Intelligent Queue Smart Choice layer group.
The Intelligent Queue Smart Choice layer group window appears.
2. Across from the record of the Smart Choice layer group just created, click Members.
3. Under Available Intelligent Queue Smart Choice layers, select the check boxes of the members
you want to add to the group and click Add >>.
4. Click Save.
Viewing Intelligent Queue ports
To view Intelligent Queue ports in the YourSite database
• In Contact Center Management, click YourSite=>Configuration=>Intelligent Queue=>Intelligent
Queue Smart Choice=>Intelligent Queue Smart Choice port.
The Intelligent Queue Smart Choice port window appears.
Under Media server, the media server associated with each Intelligent Queue port is listed.
Under Reporting number, the Intelligent Queue port reporting numbers are listed.
Under Name, the Intelligent Queue port names are listed.
Under Dialable number, the dialable numbers are listed.
Adding Intelligent Queue port groups
To add an Intelligent Queue port group
1. In Contact Center Management, click YourSite=>Configuration=>Intelligent Queue=>Intelligent
Queue Smart Choice=>Intelligent Queue Smart Choice port group.
2. Click Add.
The Add an Intelligent Queue Smart Choice port group window appears.
3. Specify identification information for the Intelligent Queue port group.
4. Click Save.