536 Chapter 18 Workforce Scheduling
Running scheduled reports
If you need the same reports at the same time on a regular basis, you can schedule Workforce Scheduling
reports to run at a specific time of day, such as:
• Every day
• On a specific day of the week
• On the first or last day of the month
• Each weekday
You can run scheduled reports to span the following time frames:
• Current or previous day
• Previous five or seven days, including or excluding the run day
• Current month to date
• Previous month
• Current year to date
• From a given start date to the current date
• Next five days to six months, including the run day
NOTE: You must create a report schedule before you can add reports to it.

Creating report schedules

To create a report schedule
1. In Contact Center Management, click Reporter=>Scheduled reports.
2. Click the Workforce Scheduling report schedules tab.
3. Click Next.
4. After Schedule name, type the name of the report schedule.
5. After Schedule will run, select when the schedule will run.
6. After at, select the time of day.
7. After Reports time span, select the time frame the report will cover.
8. Click the Distribution tab.
9. Select the groups to which you will email scheduling reports.
10. Click Save.
11. Click Add a report.
12. Click the Workforce Scheduling tab.
13. Click Workforce Scheduling scheduled reports.
14. After Report type, select a report.
15. After Schedule, select a schedule.
16. After Employee select an employee.
17. Optionally, click the Filter tab and specify the report filters options for the Workforce Scheduling
report.
18. Click the Advanced tab.
19. After Output language, select the language for the report.
20. Click Save or Execute now.

Modifying report schedules

To modify a report schedule (for example, add a report)
1. In Contact Center Management, click Reporter=>Scheduled reports.
2. After Select a schedule, select a schedule.
3. Click Manage schedule properties.
4. Click the Properties tab and modify when the schedule runs the reports.
5. Click the Distribution tab and modify how the reports are distributed.
6. Click the Reports tab and modify the reports included in the schedule.
7. Click Save.