404 Chapter 16 Flexible Reporting

Deleting reports

You can only delete the reports you create.
To delete a report
1. On the View tab of the ribbon, click My reports.
NOTE: You cannot delete a report that is open in Flexible Reporting.
2. Select the report(s) you want to delete and click Delete.
3. Click Yes to delete the selected report(s).
4. Click OK.
Running reports
You can run Flexible Reporting reports on the Contact Center Management website or in Flexible Reporting.
However, you can schedule reports on the Contact Center Management website only.
From the Contact Center Management website, you can run Flexible Reporting reports on demand, or
schedule them, the same way you run standard reports. See “Reporter” on page259 and “Scheduled
Reports” on page263.
In Flexible Reporting you can run, save, and print reports on the Preview tab. After you run a report, printing
options enable you to view the print layout, and configure page setup and printer properties.
NOTE:
• Flexible Reporting will run reports only when there is data to generate the report.
• If you run a report on the Preview tab and the report data is all zeros, ensure you selected a device on
which to run the report. If you selected a device, ensure the selected time period is one that would
have incurred activity.

Running reports in the Contact Center Management website

To run an on-demand report in the Contact Center Management website
• Click Reporter=>Flexible Reporting and select and run the report.
You will have access to all Flexible Reporting reports created by you and shared Flexible Reporting
reports created by others.
NOTE: When a report supports more than one device type, click on each tab to select the devices on which
you want to report.
To schedule a report on the Contact Center Management website
1. On the Contact Center Management website, click Reporter=>Scheduled reports.
2. If you want to create a new schedule, click Next. Otherwise, select an existing schedule and click
Manage schedule properties.
3. Configure the schedule properties and distribution attributes.
For more information, see “Creating Contact Center Management Report schedules” on page264.
4. Click Add a report.
5. Click Flexible Reporting and select a report to add to the schedule.