Setting up Intelligent Queue 457
5. Click Remove to delete any DNIS patterns from the list.
6. After you have configured your DNIS condition, click Save.
7. Click the Action to take tab.
8. After Condition Matched, select an action to take if the DNIS pattern matches.
• If you select None, control returns to the call flow and the next condition is tested.
• If you select Action, select an action type and then select an action plan from the list box.
• If you select Condition, select a condition type and then select a condition plan from the list
box.
9. After Default Action, select an action to take if the DNIS pattern does not match.
• If you select None, control returns to the call flow and the next condition is tested.
• If you select Action, select an action type and then select an action plan from the list box.
• If you select Condition, select a condition type and then select a condition plan from the list
box.
10. Click Save to save your configuration, New to clear the fields and create a new DNIS plan, or Delete
to remove a DNIS plan.
Creating emergency conditions
An emergency condition does not put the system or any port groups into Emergency mode. It provides the
flexibility to execute an action or test another condition if an emergency condition is required.
If the emergency condition’s operating mode is set to Emergency, the associated action occurs. Otherwise,
the default action of the plan executes. If the default action of the plan is set to None, control returns to the call
flow and the next condition is tested.
To create an Emergency Plan
1. Select Manage=>Conditions=>Emergency.
The Emergency conditions tab opens by default.
2. Enter a new plan name or click an existing plan to populate the Plan Name field.
3. Select one of the following operating modes:
• Normal follows a default action.
• Emergency follows an associated action.
4. After you have configured your emergency condition, click Save.
5. Click the Action to take tab.
6. After Condition Matched, select an action to take if the Emergency condition is true.
• If you select None, control returns to the call flow and the next condition is tested.
• If you select Action, select an action type and then select an action plan from the list box.
• If you select Condition, select a condition type and then select a condition plan from the list
box.
7. After Default Action, select an action to take if the Emergency condition is false.
• If you select None, control returns to the call flow and the next condition is tested.
• If you select Action, select an action type and then select an action plan from the list box.
• If you select Condition, select a condition type and then select a condition plan from the list
box.
8. Click Save to save your configuration, New to clear the fields and create a new Emergency plan, or
Delete to remove an Emergency plan.