v
Adding a Multimedia Contact Center Email media server in YourSite Explorer . . . . 95
Configuring options for a Multimedia Contact Center Email media server in YourSite Explorer
95
Configuring Network Monitor settings for a Multimedia Contact Center Email media server in
YourSite Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Adding a Multimedia Contact Center Email media server in the Contact Center Management
website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Configuring data summary options for a Multimedia Contact Center Email media server in the
Contact Center Management website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Configuring Multimedia Contact Center Email media server options in the Contact Center Man-
agement website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Configuring Network Monitor settings for a Multimedia Contact Center Email media server in
the Contact Center Management website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Adding a Multimedia Contact Center WebChat media server . . . . . . . . . . . . . . . . . . . . 97
Adding a Multimedia Contact Center WebChat media server in YourSite Explorer . 97
Configuring options for a Multimedia Contact Center WebChat media server in YourSite Ex-
plorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Configuring Network Monitor settings for a Multimedia Contact Center WebChat media server
in YourSite Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Adding a Multimedia Contact Center WebChat media server in the Contact Center Manage-
ment website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configuring data summary options for a Multimedia Contact Center WebChat media server in
the Contact Center Management website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configuring Multimedia Contact Center WebChat media server options in the Contact Center
Management website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configuring Network Monitor settings for a Multimedia Contact Center WebChat media server
in the Contact Center Management website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Adding a Multimedia Contact Center Fax media server. . . . . . . . . . . . . . . . . . . . . . . . 100
Adding a Multimedia Contact Center Fax media server in YourSite Explorer. . . . . 100
Configuring options for a Multimedia Contact Center Fax media server in YourSite Explorer
100
Configuring Network Monitor settings for a Multimedia Contact Center Fax media server in
YourSite Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Adding a Multimedia Contact Center Fax media server in the Contact Center Management
website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Configuring data summary options for a Multimedia Contact Center Fax media server in the
Contact Center Management website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Configuring Multimedia Contact Center Fax media server options in the Contact Center Man-
agement website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Configuring Network Monitor settings for a Multimedia Contact Center Fax media server in the
Contact Center Management website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Adding an Intelligent Queue media server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Configuring data collection settings for an Intelligent Queue media server. . . . . . . 103
Deleting media servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Network Monitor alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Configuring data alarms for media servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
YourSite database configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Determining your contact center configuration needs . . . . . . . . . . . . . . . . . . . . . . . . . 108