Adding resilient and/or Network ACD hot desking agents 135
Adding employee groups
After adding employees, you add employee groups and associate employees to these groups.
If you have an SX-200 or SX-2000 telephone system, you must add employee groups in the Contact Center
Management website using YourSite=>Configuration. If you have a 3300 ICP, we recommend you add
employee groups in YourSite Explorer. If you have a 5000 or Axxess telephone system, you must add
employee groups in YourSite Explorer.

Adding employee groups (in YourSite Explorer)

To add an employee group
1. In YourSite Explorer, in the left pane, click YourSite .
2. Under Devices, click Employee groups.
3. Click Add.
4. Configure employee group identification information.
5. On the ribbon, click Save.

Associating employees with employee groups (in YourSite Explorer)

To associate an employee with an employee group
1. In YourSite Explorer, in the left pane, click YourSite .
2. Under Devices, click Employee groups.
3. Select an employee group from the list.
4. On the Membership tab, under Available members, select an employee and click > to move the
employee to the Selected members list.
5. On the ribbon, click Save.

Adding employee groups (in the Contact Center Management website)

To add an employee group
1. In Contact Center Management, click YourSite=>Configuration.
2. On the Configuration menu, click Employee=>Employee group.
3. Click Add.
4. Specify employee group identification information.
5. If you want all employees to be added to this employee group, select the Automatically add all
employees to this employee group check box.
6. Click Save.

Associating employees with employee groups (in the Contact Center

Management website)
To associate an employee with an employee group
1. In Contact Center Management, click YourSite=>Configuration.
2. On the Configuration menu, click Employee=>Employee group.
3. Across from the employee group to which you want to associate employees, click Members.
4. Under Available employees, select the check boxes of the members to be added to the group and
click Add selected>>.
5. Click Save.