Network Monitor 325
Specifying threshold colors
To configure performance threshold colors
1. For the alarm threshold for which you want to specify colors, under Background, click the arrow.
A color palate opens.
2. Select a color.
3. Under Font color, click the arrow.
A color palate opens.
4. Select the font color for the alarm threshold.
5. Click OK.
Specifying threshold notification
To configure performance threshold sound notification
1. For the alarm threshold for which you want to be notified by a sound, under Sound, select the check
box.
The Sound window opens.
2. Specify the alarm triggering properties.
3. Specify the sound you want played when the alarm is triggered.
4. Click Save.
To configure performance threshold pop-up window notification
1. For the alarm threshold for which you want to be notified by a pop-up window, under Pop-up, select
the check box.
The Pop-up window opens.
2. After Duration, type the number of seconds you want the pop-up alarm to be displayed when
threshold conditions are satisfied.
3. If you want to display the pop-up alarm on top of all of the other applications, select the Keep this
message visible on mouse over check box.
4. Optionally, click the Format font button to specify font attributes for the pop-up alarm message.
5. In the text box, type the message for the performance threshold and click the Add variable button to
insert performance variables. (for example, type CW P001 = <calls waiting variable>).
6. Click Save.
To specify that Contact Center Client opens on top of all other applications when a performance threshold is
satisfied
• For the alarm threshold for which you want to be notified, under Bring to front, select the check box.
To configure performance threshold email notification
1. For the alarm threshold for which you want to be notified, or notify others by email, under Email,
select the check box.
The Email window opens.
2. After Distribution, specify which contacts are to be notified by email when threshold conditions are
satisfied.
See “Emailing reports” on page 262.
3. After Subject, type the subject of the email to be sent (for example, type Calls Wtg in Sales Queue 1
>10!).
4. In the message box, type the body of the email.
5. Click Save.