178 Chapter 6 Configuration
Verifying security role properties
To verify the properties of a security role
1. In Contact Center Management, click YourSite=>Security=>Security roles.
The Security roles window appears. It lists all of the security roles that have been created.
2. Click View adjacent to the security role for which you want to view properties.
You can assign the security roles to new users and to existing users.
Assigning security roles to employees
NOTE: Users who are currently logged on will not be affected by changes made to their associated role until
the next time they log on. If you want the security role changes to take effect immediately, start and stop the
Contact Center Management website from the Internet Server Manager. All of the clients will be disconnected
and forced to log on again.
To assign a security role to an employee
1. In Contact Center Management, click YourSite=>Configuration.
2. Click Employee=>Employee.
3. Across from the record you want to edit, click Edit.
4. Click the User account tab.
5. After Security role, select a security role to assign to the employee.
All security roles are listed here.
6. Click Save.