246 Chapter 7 Real-time Monitors
12. After Phone MAC address, select the phone type you will use for teleworking:
• If you have a desk phone, select Desk phone and type the MAC address located on a sticker
under your desk phone.
• If you have a soft phone, select Soft phone, type your soft phone extension number, and click
Get MAC Address.
13. Click OK.
14. Click Log on.
A message appears stating “Waiting for certificate approval. You may need to call your system
administrator to approve the certificate.”
15. After the aforementioned message appears, call your system administrator for certificate approval.
Contact Center Client could not connect to Teleworker Solution
If you can connect to Teleworker Solution V4.5 or V5.0.12.0 but cannot log in, Teleworker Solution V4.5 or
V5.0.12.0 may have failed to create tunnels. Teleworker Solution V4.5 or V5.0.12.0 will fail to create tunnels
for two reasons: either the certificate has been revoked, or something on the Teleworker Solution V4.5 or
V5.0.12.0 Server has been changed, for example, the IP address.
To bind the correct IP address to the Teleworker Solution V4.5 server
1. Log on to the Teleworker Solution V4.5 server.
2. In the left pane under Applications, click Teleworker Solution.
3. On the Main tab, after Teleworker Solution server status, select Enabled.
4. If there is a list of configured ICPs on this server, select the correct IP address. Skip to step 6.
5. If there is no list of configured ICPs, after ICP Name, Mitel Networks ICP address, and Mitel ICP
type, type the required information.
6. Click Save.
To bind the correct IP address to the Teleworker Solution V5.0.12.0 server
1. Log on to the Teleworker Solution V5.0.12.0 server and under Applications click Multi protocol
border gateway.
2. On the Dashboard tab, after Start or stop MBG, click Start.
3. Click Save.
4. On the Main tab, after Teleworker Solution server status, select Enabled.
5. If there is a list of configured ICPs on this server, skip to step 7.
6. If there is no list of configured ICPs, click Add an ICP, type the required information, and click Save.
7. Click Save.
Contact Center Client could not send the certificate request
When connecting to Teleworker Solution V4.5 or V5.0.12.0, if your Contact Center Client cannot send the
certificate request or if it failed to download the certificate, it usually indicates that the Teleworker Solution
V4.5 or V5.0.12.0 settings are incorrect. If your company uses Secure Sockets Layer, ensure you select SSL
otherwise the certificate request/download will fail.
To verify the Teleworker Solution V4.5 or V5.0.12.0 settings in Contact Center Client
1. Start Contact Center Client.
2. Type your user name and password.
CAUTION: Do not select “Remember my credentials” if you intend to work both at the office and from
home.
3. Select the Connect using Teleworker check box.
4. Click Change Teleworker settings.
5. After Teleworker IP address, type the IP address of the Teleworker Server.