YourSite database configuration 113
In Mitel 3300 release MCD 4.0 SP2, configuring your network using SDS Directory synchronization mode is
optional. Customers can continue to operate in the Classic mode, with OPS Manager if operating in a
clustered environment. In Mitel 3300 release MCD 4.1, configuring your network using SDS Directory
synchronization mode is mandatory for all sites operating with 20 nodes or less. For more information, see
“Classic mode synchronization” on page 113 and “SDS Directory synchronization mode” on page 113.
Classic mode synchronization
Using YourSite Explorer and the 3300 ICP in Classic mode, you can add, edit, and delete standard agents,
agent groups, and queues, as well as ACD related Class of Service (COS), Class of Restriction (COR),
SMDR Options, and System Options. When not in a clustered environment, you can also continue to add hot
desk agents and all synchronization device names. Adding hot desk agents in a clustered environment
requires the use of Mitel OPS Manager. See “Adding resilient and/or Network ACD hot desking agents” on
page 120.
SDS Directory synchronization mode
Using YourSite Explorer and the 3300 ICP in SDS Directory synchronization mode, you can now add, edit and
delete standard and hot desk agents, agent groups, queues, trunks, trunk groups, and extensions,
synchronize device names, as well as ACD related Class of Service (COS), Class of Restriction (COR) SMDR
options and System Options in both a single site and in a clustered environment. When operating in SDS
Directory synchronization mode, you can configure Network ACD queue set up on the 3300 ICP without any
manual configuration previously required using Mitel OPS Manager.
NOTE:
• You can only use synchronization to synchronize the YourSite database with resilient, Network ACD,
and clustered telephone systems if you are using 3300 ICP Release MCD 4.0 SP2 or greater, with
the SDS Directory synchronization option enabled on all of the telephone systems in your enterprise.
• If you edit the feature access code used for silent monitoring on the media server, you must also
manually edit the feature access code on the telephone system. The feature access code entered in
YourSite Explorer must be identical to that on the telephone system and be valid for use with silent
monitoring. See "Editing System options" on page 6.
• Intelligent Queue port settings are not programmed during synchronization.
Synchronization for the 5000 and Axxess
If you have a 5000 or Axxess, you can synchronize the YourSite database with the queues, agents, agent
groups, extensions, Do Not Disturb Reason codes, and trunks programmed on the telephone system using
synchronization. Synchronization can be performed on demand or scheduled to run with the nightly
maintenance routine.
NOTE: The device write-back functionality available in YourSite Explorer for the 3300 ICP is not currently
available for the 5000 and Axxess telephone systems.
During synchronization, queues, agents, extensions, Do Not Disturb Reason codes, and trunks programmed
on the 5000 or Axxess will be synchronized with the YourSite database. Reporting numbers for queues and
agent groups will be automatically generated during synchronization.
NOTE: If agents, queues, and extensions on the telephone system have the same reporting or dialable
number as the devices programmed in the YourSite database, but they do not have the same name,
synchronization will change the name of the device in the YourSite database to match the name of the device
on the telephone system.
For Network ACD environments, synchronization looks for agents configured in the cluster. If not found,
agents are added to the media server being synchronized. Once agents are created, or matches are found,
agent group associations are synchronized for those agents. Agent name changes are only synchronized for
the agent's primary media server. Name changes found on other telephone systems are ignored.