Using Contact Center PhoneSet Manager and Contact Center Softphone 363
To restore telephony buttons
1. Right-click the Phone toolbar and click Configure.
2. Click the Toolbars tab.
3. Under Available buttons, select the telephony buttons you want to restore and click the right arrow to
add these buttons to the Selected buttons list.
4. Click OK.
Repositioning toolbar buttons
To specify the order in which telephony buttons appear
1. Right-click the Phone toolbar and click Configure.
2. Click the Toolbars tab.
3. Under Selected buttons, select a telephony button.
4. Click the up or down arrow to change the position of the button relative to other buttons on the
Functions toolbar.
5. Click OK.
Configuring sounds and notifications
You can configure sounds for individual phone events for incoming calls, secondary incoming calls, and/or the
digits dialed on your primary extension, or on all extensions. A primary incoming call is a call you receive while
you are in the idle state and are available to take the call. A secondary incoming call is a call you receive while
you are on a call on another extension and are not available to take the call.
Every time you receive a call a pop-up window notifies you the call has arrived. You can disable the pop-up
notification.
To configure a sound for a phone event
1. Right-click the Phone toolbar and click Configure.
2. Click the Sounds tab.
3. Select the Incoming calls, Secondary incoming calls, and/or Play sounds when dialing digits
check boxes.
4. After Phone events, select a phone event.
5. After Sound file name, click Browse and select a sound file.
6. If you want to play the sound file when the phone event occurs on any of your extensions, click Apply
to all lines.
7. Click OK.
To disable the call arrival pop-up notification
1. Right-click the Phone toolbar and click Configure.
2. Click the Sounds tab.
3. Under Phone events, click a phone line.
4. Clear the Display pop-up notification for incoming calls check box.
5. Click OK.
Making calls ring through your computer speakers
You can make calls ring through your computer speakers instead of your headset.
To make calls ring through your computer speakers
1. Right-click the Phone toolbar and click Configure.
2. Click the Sounds tab.
3. After Play the rings sounds on select the sound output device for your computer speakers.