96 Chapter 6 Configuration
Configuring Network Monitor settings for a Multimedia Contact Center Email media server in YourSite Explorer
To configure Network Monitor settings for a Multimedia Contact Center Email media server in YourSite
Explorer
1. Click the Network Monitor tab.
2. After Alarm name, click ....
3. Select an alarm from the list and click OK.
4. If you must create or modify an alarm that will warn you if data is not being collected for this media
server, click Manage alarms and configure an alarm.
See “Configuring data alarms for media servers” on page105.
5. If you want to modify a schedule for the media server, click Manage schedule.
See “Creating schedules” on page171.
6. Click Save.
Adding a Multimedia Contact Center Email media server in the Contact
Center Management website
To add a Multimedia Contact Center Email media server in the Contact Center Management website
1. In Contact Center Management, click YourSite=>Enterprise.
2. Click Add a media server=>Multimedia Contact Center Email.
NOTE: To distinguish between the various types of media for management and reporting purposes,
you must give each media server a unique name when setting up your site.
3. After Name, type the name of the media server.
4. After Site, select the site where the media server resides.
5. After This media server is installed on the computer you named, select the computer on which the
media server is installed.
6. Specify the data summary options.
See “Configuring data summary options for a Multimedia Contact Center Email media server in the
Contact Center Management website” on page 96.
Configuring data summary options for a Multimedia Contact Center Email media server in the Contact Center Management website
To configure data summary options for a Multimedia Contact Center Email media server in the Contact Center
Management website
1. Click the Data summary options tab.
2. If you want trace reporting, select the Inbound/Outbound/Make Busy Trace reporting check box.
3. If your business operates around the clock, select the This enterprise operates 24 hours a day
check box.
NOTE: If you do not select the This enterprise operates 24 hours a day check box, but have
agents logged in to Contact Center Solutions applications overnight, you may experience problems
with shift-related statistics, such as agent shift monitor and Make Busy Reason codes. For example,
if logged in to Contact Center Client overnight with a Make Busy Reason code, when you change the
Make Busy Reason code the following day, Contact Center Client will display “Unknown Make Busy
code.” This can be remedied by logging out of the application and logging back in.
4. Specify Multimedia Contact Center Email options.
See “Configuring Multimedia Contact Center Email media server options in the Contact Center
Management website” on page97.