Schedule setup and customization 519
11. Under Must start time, type the amount of time from the beginning of the shift that employees must
work before they are entitled to the break.
12. Under Must end time, type the amount of time from the beginning of the shift by which employees
must complete the break.
13. Under Minimum time before end of shift, type the amount of time before the end of the shift that the
break must end.
14. Under Color, select a color for the shift.
15. Click OK.

Renaming breaks

You can rename a break without losing any information associated with the break.
To rename a break
1. Click the Configuration tab.
2. In the Schedules group, click Schedule.
3. In the left pane, click Breaks.
4. If you want to rename a fixed break, in the left pane, click the Fixed Breaks tab. Otherwise, to rename
a variable break, click the Variable Breaks tab.
5. Under Name, click the name of the break to rename.
6. Type a new name for the break.
7. Click OK.

Deleting breaks

CAUTION: Deleting a break deletes all of the instances of the break, including those inserted in schedules.
To delete a break
1. Click the Configuration tab.
2. In the Schedules group, click Schedule.
3. In the left pane, click Breaks.
4. If you want to delete a fixed break, in the left pane, click the Fixed Breaks tab. Otherwise, to delete a
variable break, click the Variable Breaks tab.
5. Under Name, select the name of the break to delete.
6. Click Delete.
7. Click OK.
Configuring jobs
Use jobs in a schedule to differentiate the non-ACD tasks that employees perform. You create jobs for a
specific shift. If the job requires a specific set of skills, you can associate skills to jobs. After you associate
skills to jobs, you can compare the skill (and skill level) of the employees to the skill required to perform a job.
This will ensure the employees you schedule have the appropriate skills for their assigned jobs.
You configure the following job options using the Schedule tool:
• Add fixed jobs
• Add variable jobs
• Rename jobs
• Delete jobs