Setting up Intelligent Queue 453
To set up a management plan
1. Click Manage=>Actions=>Management.
2. After Plan name, type a new plan name or select an existing plan.
3. On the Settings tab, under Record Prompts, after Recording Prompts via phone is, select
Enabled to allow a supervisor to record prompts over the phone.
4. After <drive>, type the destination you wish to save the recordings to.
CAUTION: Typing 0 enables the supervisor to record infinitely long messages which can consume
large amounts of hard drive space.
5. After Recording Timeout (seconds), type the time limit within which the supervisor must record the
message (in seconds).
The default value is 120 seconds. The value can range from 1 to 3600 seconds.
When determining the duration of the message remember that the longer the message, the more port
resources are used.
6. Type the name of the subdirectory where the files you record will be saved. If you accept Inbox as the
default setting, any files that you record will be saved to the Inbox folder of Voice.
The default path is C:\Program Files\Mitel Networks\Intelligent Queue\Voice\Inbox.
7. Under Change system mode, after Changing system mode via phone is, select Enabled to permit
supervisors to put selected port groups into Normal mode or Emergency mode over the phone.
8. Under Available Messaging Port Groups, select the port groups that can be placed into Emergency
mode, by moving them from the Available messaging port groups box, to the Selected
messaging port groups box.
• Click >> to add all port groups to the list.
• Click > to add a selected port group to the list.
• Click < to remove a selected port group from the list.
• Click << to remove all port groups from the list.
Defining the messages within your management plan
To define the messages within your management plan
1. On the Manage=>Actions=>Management window, click the Options tab.
2. After Password prompt, select a message plan to prompt the caller to enter a password using their
DTMF keypad.
3. After Management menu, select a message plan to offer menu options to callers.
See Table 17-3 for a sample Management Plan configuration.
4. After Recording instructions, select a message plan to provide recording instructions that allow
callers to record system prompts
5. After Recording completed message, select a message plan to provide a message to callers that
their recording has completed.
6. After Change system mode instructions, select a message plan to provide instructions on how to
change the system’s operating mode using the telephone keypad.

Table 17-3: Sample management plan configuration

To do the following... Press this digit

Record system prompts 1
Change the system mode 2
If you have chosen to change the system mode:
Change the system into Normal Mode 1
Change the system into Emergency Mode 2