Mitel Version 5.7 SP1 Adding extensions

152 Chapter 6 Configuration
Adding queue groups (in YourSite Explorer)
To add a queue group
1. In YourSite Explorer, in the left pane, click YourSite.
2. Under Devices, click Queue Groups.
3. Click Add.
4. Type a Name and a Reporting number for the queue group.
5. On the ribbon, click Save.
Associating queues with queue groups (in YourSite Explorer)
To associate a queue with a queue group
1. In YourSite Explorer, in the left pane, click YourSite.
2. Under Devices, click Queue Groups.
3. Select a queue group from the list.
4. On the Membership tab, under Available members, select a queue and click > to move the queue to
the Selected members list.
5. On the ribbon, click Save.
Adding queue groups (in the Contact Center Management website)
To add a queue group
1. In Contact Center Management, click YourSite=>Configuration.
2. On the configuration menu, click Queue=>Queue group.
3. Click Add.
4. Specify queue group identification information.
5. If you want to add all queues to this queue group, select the Automatically add all queues to this
queue group check box.
6. Click Save.
Associating queues with queue groups (in the Contact Center Management
website)
To associate a queue with a queue group
1. In Contact Center Management, click YourSite=>Configuration.
2. On the configuration menu, click Queue=>Queue group.
3. Across from the queue group to which you want to associate queues, click Members.
The Edit queue group members window appears.
4. Under Available queues, select the check boxes of the members to be added to the group and click
Add selected >>.
5. Click Save.
Adding extensions
When you perform Synchronization, YourSite Explorer is configured to mirror the phone set extension
numbers/base directory numbers (DNs) on the 3300 ICP. If you have traditional agents that can sit at multiple
locations within your organization, hot desking agents, or general business hot desking extensions, we
recommend you give these base extensions generic names based on the position of the physical DNs (for
example, Base DN: Floor 2, Desk 1). We recommend only general business hot desking extensions assigned
to specific hot desking users be given user-based names (for example, Hot desking extension: John, Smith).
If you have traditional ACD agents who sit at the same desk each day, or traditional extension phone sets that
belong to single users, we recommend that the base DNs be configured with the user's names.