Mitel Version 5.7 SP1 Changing passwords

430 Chapter 17 Intelligent Queue
To change system modes
1. Click Administration=>System mode.
2. Select a system mode.
• In Normal state, port groups follow a normal call flow pattern, except for port groups that have
been placed into an emergency call flow pattern.
If the system mode is in Normal state, Intelligent Queue checks the port group to see if it is in an
Emergency state.
• In Emergency state, port groups follow an emergency call flow pattern.
The emergency call flow is followed without checking the state of the port groups.
3. Under Normal state and Emergency state, select individual or multiple port groups, and then click
the appropriate arrow to move your port groups between Normal and Emergency states:
• Click >> to move all Normal state port groups into Emergency state.
• Click > to add selected Normal state port groups into Emergency state.
• Click < to add selected Emergency state port groups into Normal state.
• Click << to move all Emergency state port groups into Normal state.
4. Click Save.
Changing passwords
Once logged in, any user can change their own password. However, if a user forgets their password and is
unable to log on, only an administrator can clear the password field of that user account and enable the user
to log on and change their password. Alternatively, the administrator can assign a password to the user and
enable the user to log on and change their password.
NOTE: Only users with the Manage user accounts permission can access the Manage users menu item.
To change your user password
1. Click Administration=>Change password.
The Change password window opens. The Current user name field is populated by default.
2. Type your old password.
3. Type a new password.
4. Re-type the new password for confirmation.
5. Click Save.
If a user forgets their password and is unable to log in, they can contact an administrator to clear the password
field. The user can then log on to Intelligent Queue and create a new password. Alternatively, the
administrator can assign a password to the user. The user can log on with that password and change it to a
new password.
To clear the password field of a user account
1. Click Administration=>Manage users.
NOTE: You must have administrator privileges, including the Manage user accounts permission, to
access this option.
2. Under User name, type the name of a user or select a name from the list.
The Change password button is enabled.
3. Click Change password.
4. Clear the Password field.
5. Click Save.
The user can now log on using their login name and no password. After logging on, they create a new
password for themselves in the Change password window.