Mitel Version 5.7 SP1 Redirecting calls to specific numbers

Using Interactive Visual Queue 347
Redirecting calls to specific numbers
Using the Send to menu option, you can redirect calls in Interactive Visual Queue to any extension. In
addition, if you have Contact Center Softphone installed, you can send a call directly to your own extension by
selecting Send to=>Me.
To redirect a call to a dialable number
1. In the Queued calls grid, right-click the row of the call you want to redirect and click Send
to=>[Extension].
When you click [Extension], it changes to a text box.
2. Type a number in the text box and press Enter.
See Figure 13-2.
NOTE: You cannot use the Extension option if you have multiple calls selected. Only one call can be
sent to a dialable number at a time.
Figure 13-2 Redirecting a call to an extension
To redirect a call to your extension
1. In the Queued calls grid, right-click the row of the call you want to redirect.
2. Click Send to=>Me.
NOTE: This option is not available unless you have Contact Center Softphone installed and
configured on your computer.