Mitel Version 5.7 SP1 Modifying Average Talk time

Forecasting tool 277
Modifying Average Talk time
You can modify the Average Talk time value for one day or several days simultaneously.
To modify the Average Talk time parameter on the forecast grid
1. Click Modify...=>Average Talk time.
See Figure 9-1.
2. Under Specify how you want to change the Average Talk Time value(s), specify how you want to
modify Average Talk time:
• Add seconds to or subtract seconds from the value
• Increase or decrease by a percent of the value
• Select a fixed value
3. Under Apply the changes to the following data source, specify if you want to modify the original
value or the current grid value.
4. Under Apply to days, select the days for which you want to modify Average Talk time.
5. Click Apply.
Figure 9-1 Average Talk Time window