208 Chapter 7 Real-time Monitors
To sort agents or employees by name
• Right-click a monitor and click Sort monitor=>By name.
To sort agents or employees by extension
• Right-click a monitor and click Sort monitor=>By extension.
Rearranging cells
You can rearrange cells on the Agent State by Position, Employee State by Position, and Extension State by
Position monitors.
To rearrange cells
• On an open monitor, drag a cell to a different position on the monitor.
You can rearrange columns on the Agent Shift, Queue by Period, Queue Now, and Queue Group Now
monitors.
To rearrange columns
1. Right-click an open monitor and click Properties.
2. Click the Layout folder.
3. Click Column order.
4. Click a column header and click the up or down arrow key to change the position of the column
relative to other columns on the monitor.
Setting monitor dimensions
You can specify the numbers of rows and columns of cells to display on the Agent State by Position,
Employee State by Position, and Extension by Position monitors. You can then adjust the table to fit within the
monitor frame.
To set table dimensions
1. Right-click a monitor and click Set table dimensions.
2. After Columns, type a number.
3. After Rows, type a number.
4. Click OK.
Columns or rows are added or deleted from the monitor. You can redistribute the cells using a drag-
and-drop operation.
To size the table to fit the frame
• Right-click in any real-time monitor and select Size table to frame.
Hiding monitor columns
On the Agent Shift, Queue by Period, Queue Now, and Queue Group Now monitors, you can hide specific
columns of statistics.
To hide columns
1. Right-click an open monitor and click Properties.
2. Click the Layout folder.
3. Click Column order.
4. In the Visible column, clear the check boxes of the columns you want to hide from view.