308 Chapter 10 Data-mining Tools
Speed call or
Call fwd flags
S or F S = Number was Speed called
F = External call forwarded through
External call fwd feature or internal
call forwarded through Call forward
feature
Outgoing
Called party qqqq
qqqqqqq
cccc = Extension #
Tnnn = Trunk # (CO)
Xnnn = Trunk # (non-CO)
ATTm = Attendant
ccccccc = Extension #
Tnnnn = Trunk # (CO)
Xnnnn = Trunk # (non-CO)
ATTmm = Attendant
c = 0 - 9, *, #
nnn = Range specified in
telephone system form
programming
m = Console # (ATmm for
Attendant 00 - 99)
c = 0 - 9, *, #
nnnn = 0000 - 9999
mm = Console #
Transfer/
Conference
call
K T = Supervised transfer
X = Unsupervised transfer
C = 3-Way or Conference
R = re-queue call
U = Path unavailable
I = Interflow
U and I only apply to
ACD TELEMARKETER® 2000.
Third party rrrr
rrrrrrr
cccc = Extension #
cccccccc = Extension #
c = 0 - 9, *, #
c = 0 - 9, *, #
Account
Code (opt.)
aa....a Length of 2 to 12 digits a = 0 - 9, space-filled
Route
optimization
flag (opt.)
s r = pre-optimization trunk
R = post-optimization trunk
- = Space (no route optimization)
System
identifier
(optional)
iii Entered by System ID i = 0 - 9
iii = 000 - 999
000 = No code entered
In the absence of a System ID, a
Node ID is printed (if
programmed). When both System
ID and Node ID are programmed,
System ID takes precedence.
ANI/DNIS xx...xxxxxxx Format
-aaaaaaaaaa-dddddddddd
- = blank
a = ANIS digit
d = DNIS digit
Extended digit length format
-aaaaaaaaaa-ddddddd
For Extended digit length format
only the 7 right most DNIS digits
are recorded.
Table 10-6 Summary of boxes in SMDR recordsName Format Definition Notes