Management Console 61

Summarizing data

The Summarize Data Wizard uploads historical telephone system data to the SQL database for a specific
date range.
If you run a report and notice that data for a particular device is missing from the report output, verify the
device is programmed in the telephone system and in the YourSite database. If you determine the device is
missing from the database, add it to the database and use the Summarize command to update Collector
Service and the SQL database with the complete raw telephone system data (stored on the local hard drive).
You can then produce reports on the device.
NOTE:
• When a summarize is performed the devices not programmed in the telephone system or YourSite
database are identified and logged to an XML file located in the Logs directory. The files are named
as in the following example, summarizeInspection[29-01-2007][29-01-2007][29-01-2007].xml, where
the first date is the current date, the second is the start date of the summarize, and the third is the
end date of the summarize.
• If you attempt to summarize data and there is no data for that date an error opens. Please select
another date.
To summarize data
1. In Management Console, click Maintenance.
2. Click Summarize data.
3. Follow the steps in the Summarize Data Wizard to summarize the data.
Support
Using the Support menu, you can
• Create an Enterprise Server support package
• Create a client support package
• View contact information

Creating an Enterprise Server support package

You can package your Enterprise Server telephone system records and YourSite configuration data to send to
prairieFyre for troubleshooting issues using the Support Package Wizard. The Support package formats your
data in a way that helps to resolve any problems.
To create an Enterprise Server support package
1. In Management Console, click Support.
2. Click Create support package.
3. Follow the steps in the Support Package Wizard to package your telephone system records and
YourSite configuration data.
4. Click Finish.