124 Chapter 6 Configuration
14. Select the media server and failover media server the extension will use.
15. If the extension will be costed with Call Accounting, select the Cost this extension check box.
16. After Start the extension numbers at, type the first extension number to associate with the
employee ID range.
17. After Increment the extension numbers by, type the increment by which the extension numbers will
increase.
18. If you want to create Account Code associations, on the Account Code associations tab, select the
Create an Account Code for each employee check box.
19. After Start the Account Code numbers at, type the first Account Code number to associate to the
employee ID range.
20. After Increment the Account Code numbers by, type the increment by which the Account Code
numbers will increase.
21. Click Run.
Agent Quick Setup
NOTE: You cannot use Quick Setup to create agent login IDs for a Multimedia Contact Center Email media
server.
If you have an SX-200 or SX-2000, you add a series of agents in the Contact Center Management website
under YourSite=>Configuration, Agent login=>Agent login.
If you have a 3300 ICP, 5000, or Axxess, to add a series of agents
1. In YourSite Explorer, in the left pane, click YourSite.
2. Under Devices, click Agents.
3. Click Quick Setup.
4. In the Active number from and Active number to boxes, type a range of device numbers.
5. If you want to add a prefix or postfix to this range of device numbers, after Name prefix and/or Name
postfix type the prefix and/or postfix.
6. On the General tab, after Associate the devices to this media server, click ... and select a media
server.
7. If you want to create an employee ID for each agent, on the Agent associations tab, select the
Create an employee ID for each agent check box.
NOTE: Select this check box only if you have not already added employee IDs to the database.
8. After Start the employee IDs at, type the first employee ID number to associate with the agent
reporting number range.
9. After Increment the employee IDs by, type the increment by which the employee ID numbers will
increase.
10. If you want to append a prefix to the agent reporting number, on the Reporting numbers tab, select
the Append a prefix/and or postfix to the reporting number check box and type a prefix and/or
postfix.
11. Click Run.
Queue Quick Setup
If you have an SX-200, SX-2000, 3300 ICP, or 5000/Axxess, to add a series of queues
1. In Contact Center Management, click YourSite=>Configuration.
2. On the configuration menu, click Queue=>Queue.
3. Click Quick Setup.
4. Select a site and the media server the queues will use.
5. In the Active number from and Active number to boxes, type a range of queue numbers.