270 Chapter 8 Reports

Configuring user printer settings

All email and network printing is handled from the Enterprise Server. Local printing is handled from the client
computer. If you want to print to a private desktop printer, you must configure the Employee user account
(YourSite Explorer=>YourSite=>Employee, on the User account tab) and you must run the Contact Center
Client on the client machine where the printer resides.
To configure a network printer
1. Click YourSite=>Configuration.
2. Click Edit in the row of the employee you want to modify.
3. Click the User account tab.
4. After Send printed reports to this network printer, type the name of the printer.
NOTE:
• The printer path name is case sensitive.
• The network printer MUST be installed on the server where Reporting Service is running.
NOTE: If you have Send printed reports to my personal desktop printer selected on the User account tab for
an employee in YourSite Explorer, report printing is administered by the Contact Center Client application
running on the client desktop computer.
To configure a local printer
1. In Windows Control Panel, set the local printer as your default printer.
Local printing runs via the Contact Center Client.
2. In Contact Center Management, click YourSite=>Configuration.
3. Click Edit in the row of the employee you want to modify.
4. Click the User account tab.
5. Select the Send printer reports to my personal desktop printer check box.
Troubleshooting reporting issues
Common reporting troubleshooting issues are described below.

Troubleshooting missing data

NOTE: You can run reports on licensed employees only. See “Licensing” on page 6.
If you run a report and notice that the data for a device is missing from the report output, verify the device is
programmed in the telephone system and in the YourSite database. If you determine the device is missing
from the database, add it to the database and use the Summarize Data command (in the Management
Console application) to update the prairieFyre Service and the SQL database with the complete telephone
system data stored on the local hard drive. You can then produce reports on the device.
To summarize data
1. Click Start=>Programs=>Mitel=>Contact Center Client.
2. Type your user name and password.
3. Click Log on.
The Contact Center Client window opens.
4. On the main toolbar, click Management.
5. Click Maintenance.
6. Click Summarize data.
7. Follow the steps in the Summarize Data Wizard to summarize the data.