Mitel Version 5.7 SP1 Running option searches

SMDR Inspector 311
Running option searches
You run Option searches to narrow down further, Call types and Call parties searches. Previously, you ran a
Call parties search for agent 2005, and then a Call types search to include only Answer non-ACD calls. Now
you want to search for Answer non-ACD calls for agent 2005 that occurred between 9:00 A.M. and 1:00 P.M.
To run an Options search
1. Click the SMDR Inspector criteria tab.
The Options tab opens.
2. Click the Call parties tab.
3. Click Select dates and select March 10, 2003.
4. Under Select media servers, Phone is preselected.
5. Under Call parties, type the Called party, agent ID 2005.
6. Click the Call types tab.
7. Under Call types, clear the check boxes for all of the criteria but Answer non-ACD.
8. Click the Options tab.
9. Under Time ranges, after the Start At time, type 9:00:00.
10. Under Time ranges, after the End At time, type 12:59:59.
11. Click Start search.
The SMDR Inspector results - SMDR Search results window opens.
Options search results
The SMDR search results tab displays the call parties/call type/options results. All of the non-ACD calls
received by agent 2005 on March 10, 2004 between 9:00 A.M. and 1:00 P.M. are displayed. They included
external and internal calls where the caller dialed the agent’s extension (1106), and all of the dial zero calls.
(ACD calls are calls that are sent through the queue.) For results column heading descriptions, see “SMDR
search results information” on page304. (See Figure 10-14.)
Figure 10-14 SMDR Search result - Options search