Adding resilient and/or Network ACD hot desking agents 125
6. On the General tab, if you want to add a prefix or postfix to this range of queue numbers, select the
Append a prefix and/or a postfix to the device name check box and type the prefix and/or postfix.
7. If you want to add a prefix or postfix to the range of dialable numbers, select the Append a prefix
and/or a postfix to the dialable number check box and type the prefix and/or postfix.
8. On the Metrics tab, after Short Abandon, type the Short Abandon threshold (in seconds) for the
queues.
9. After Short Talk, type the Short Handle threshold (in seconds) for the queues.
10. After The goal for this queue is to handle, type the Service Level Percent objective for the queues.
11. After % of calls in less than, type the Service Level Time objective for the queues.
12. If you selected a 3300 ICP media server, click the MiTAI tab and complete steps 14 to 16.
13. After Business hours, select the business hours of the media server.
14. If the queues are unavailable outside of business hours, select the Set the queue to unavailable
outside of these business hours check box.
15. Select the Auto-synchronize the YourSite database with the telephone system check box.
16. Click Run.
Extension Quick Setup
If you have an SX-200 or SX-2000, you add a series of extensions in the Contact Center Management
website under YourSite=>Configuration, Extension=>Extension.
If you have a 3300 ICP, 5000, or Axxess, to add a series of extensions
1. In YourSite Explorer, in the left pane, click YourSite .
2. Under Devices, click Extensions.
3. Click Quick Setup.
4. In the Active number from and Active number to boxes, type a range of device numbers.
5. If you want to add a prefix or postfix to this range of device numbers, after Name prefix and/or Name
Postfix type the prefix and/or postfix.
6. On the General tab, select a media server and a failover media server for the extension.
7. If the extension will be costed with Call Accounting, select the Cost this extension check box.
8. Under Reporting and real-time options
• Select Historical reporting only if you want to run reports for the extension but not monitor it in
real time.
• Select Real time and reporting if you want to run reports on and monitor the extension in real-
time.
9. Under Advanced options, select the Extension type.
10. If you want to create an employee for each extension, on the Employee Associations tab, select the
Create an employee ID for each extension check box.
NOTE: Select this check box only if you have not already added employee IDs to the database.
11. After Start the employee IDs at, type the first employee ID number to associate with the extension
number range.
12. After Increment the employee IDs by, type the increment by which the employee ID numbers will
increase.
13. Click Run.