462 Chapter 17 Intelligent Queue
Configuring an updated position in queue port group
To configure an updated position in queue port group
1. Select Manage=>Port Groups. The Configure tab opens by default.
2. Enter a new name or select an existing Port Group to populate the Port Group Name field.
3. Select UPiQ under PORT BEHAVIOR.
4. Accept the default setting of 2,000 milliseconds (2 seconds) for the Audio Guard Timer.
NOTE: The Audio Guard Timer reflects the timing of the messages. To adjust the timing, enter a
number which is higher or lower than the default setting.
5. Click Configure=>Updated Position in Queue.
6. Select the queue to monitor from the Available Queues drop-down menu.
7. Click Add.
8. Click the Assign Ports tab.
9. Select a port or ports from the list of Available Ports.
Click >> to add all available Ports to the Port Group.
Click > to add selected Ports to the Port Group.
Click < to remove selected Ports from the Port Group.
Click >> to remove all Ports from the Port Group.
Click Make All Ports Available to clear the port selections and begin again. This will remove all ports
from all Port Groups, not just the selected Port Group.
10. After you have finished assigning ports to port groups, click Save.
Configuring a messaging port group
To configure a messaging port group
1. Select Manage=>Port Groups. The Configure tab opens by default.
2. Enter a new name or select an existing Port Group to populate the Port Group Name field.
3. Select Messaging under PORT BEHAVIOR.
4. Accept the default setting of 2,000 milliseconds (2 seconds) for the Audio Guard Timer.
NOTE: The Audio Guard Timer reflects the timing of the messages. To adjust the timing, enter a
number which is higher or lower than the default setting.
5. Assign Call Flows using the drop-down list boxes after Normal State and Emergency State under
ASSIGN CALL FLOWS.
6. Under E MERGENCY STATE, select Check the box to place the port group in an emergency state
if required.
NOTE: This will already be checked if you have placed the selected port group in Emergency State
under Administration=>System Mode. If you deselect it and click Save, the system mode will return
to Normal State.
7. Click the Assign Ports tab.
8. Select a port or ports from the list of Available Ports.
Click >> to add all available Ports to the Port Group.
Click > to add selected Ports to the Port Group.
Click < to remove selected Ports from the Port Group.
Click >> to remove all Ports from the Port Group.
Click Make All Ports Available to clear the port selections and begin again. This will remove all ports
from all Port Groups, not just the selected Port Group.
9. After you have finished assigning ports to port groups, click Save.
Configuring a callback port group
To configure a callback port group
1. Select Manage=>Port Groups. The Configure tab opens by default.
2. Enter a new name or select an existing Port Group to populate the Port Group Name field.
3. Select Callback as the Port Behavior.
4. Assign Call Flows to Normal and Emergency States using the drop-down list boxes.