434 Chapter 17 Intelligent Queue
10. If you want to remove a file you added to the list, click Remove.
11. If you want to remove all files you added to the list, click Remove all.
12. To save the list of files to the server, click Upload.
13. Click the Volu me tab to adjust the volume of music on hold.
14. For each volume level type, click the appropriate radio button (10 is loudest) under each level. To
mute a sound type, select Mute beneath the appropriate volume level.
NOTE: The Master volume level increases/decreases the system volume. When you adjust the
volume of music on hold, you are also adjusting the server volume.
Disabling Windows sounds
Windows sounds play through the music on the playlist. If you use the Intelligent Queue server as a music on
hold source, you must disable these sounds.
To disable Windows sounds
1. Click Start=>Settings=>Control Panel.
The Control Panel window opens.
2. Double-click Sounds and Multimedia.
3. Click the Sounds tab.
4. Under Scheme, click No Sounds.
5. Click Apply.
6. Click OK.
Preventing CDs from starting automatically
You do not want your CD-ROM to start automatically, because if you insert a CD while music on hold is on, the
caller will hear both the music from the playlist and music from the CD. You must alter the registry to disable
the AutoRun feature.
To disable the AutoRun feature
1. In the registry, navigate to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\CDRom.
2. Set the AutoRun value to 0.
In addition, you can manually prevent a CD from running by pressing the Shift key when you close the CD
tray.
Removing a music file from the play list
To remove a music file from the play list
1. Click Configure=>Music Manager.
The Play List tab opens.
2. Under Play List, select the music file(s) you want to remove from the playlist.
3. Click Remove to remove the selected files from the playlist. Click Remove all to clear the entire
playlist.