Mitel Version 5.7 SP1 Employee State by Position/Time monitors

Viewing adherence monitors in Contact Center Client 541
To open the Adherence Timebar monitor
1. Click View=>Real time to view the Contact Center Client real-time monitor icons.
2. Click the Adherence icon and select Timebars.
The Adherence Timebars monitor opens.
See Figure 18-8.
3. Under Schedules, select a schedule to include in the monitor or under Employees, select the
employees to monitor.
4. Click OK.
Figure 18-8 Adherence Timebars monitor
To set an Adherence Timebar monitor alarm
1. Right-click the Adherence Timebar monitor and click Set Alarms.
NOTE: You can select the Apply the alarm thresholds to all devices displayed on the monitor option to
apply the threshold settings for performance variables across all employees. Alternatively, you can
select Apply the alarm thresholds to a specific list of devices to apply the threshold settings for
performance variables to a list of employees.
2. If you selected Apply the alarm thresholds to a specific list of devices, under Devices, select the
employee(s) to which you want to apply the alarm thresholds.
3. Under Performance variables, select the performance variable to which you want to set an alarm.
4. Under Alarm threshold, click Add a threshold and specify the background, sound, pop-up, bring to
front, and email alarm options you want to apply to the alarm threshold.
5. Click OK.
Employee State by Position/Time monitors
You can now optionally alarm on employees who are not adhering to schedules on the Employee State by
Position/Time monitors.
To set an adherence alarm on the Employee State by Position/Time monitors
1. Right-click an Employee State by Position/Time monitor and click Set Alarms.
NOTE: You can select the Apply the alarm thresholds to all devices displayed on the monitor option to
apply the threshold settings for performance variables across all employees. Alternatively, you can
select Apply the alarm thresholds to a specific list of devices to apply the threshold settings for
performance variables to a list of employees.
2. If you selected Apply the alarm thresholds to a specific list of devices, under Devices, select the
employee(s) to which you want to apply the alarm thresholds.
3. Under Performance variables, select the performance variable to which you want to set an alarm.
4. Under Alarm threshold, click Add a threshold and specify the background, sound, pop-up, bring to
front, and email alarm options you want to apply to the alarm threshold.
5. Click OK.