Network Monitor alarms 105
Configuring data alarms for media servers
In the Contact Center Management website or YourSite Explorer, you set the days and times during which
data alarms will be activated.
To configure a data alarm in YourSite Explorer
1. In YourSite Explorer, click Node alarms.
2. Click Add.
3. After Name, type the name of the data alarm.
4. After Schedule, click ... and select the schedule that reflects the company’s hours of operation.
The schedule must accurately reflect the hours and days of the week the business is open and data is
being received so data alarms are not activated after hours.
5. After Low disk threshold, select the value in MB for the threshold below which you want the data
alarm to be activated. (For example, select 50. An alarm will be activated when the disk space is less
than 50 MB).
6. If you want to automatically restart the data ports in the event Collector Service detects a problem with
the Com ports, enable the Auto restart data ports check box.
7. After Data alarm timeout minutes, select the duration of the time lapse in minutes from when the
data stops streaming to when you want the alarm to appear.
This setting relates to the SMDR Data timeout and ACD Data timeout Network Monitor alarms.
NOTE: In a resilient environment, SMDR and ACD Data timeout alarms may trigger unnecessarily. To
prevent this, set Data alarm timeout minutes to zero.
8. Click Save.
To configure a data alarm in the Contact Center Management website
1. In Contact Center Management, click YourSite=>Network Monitor=>Configure alarms.
The Configure alarms window appears.
2. Click Add.
3. After Name, type the name of the data alarm.
4. After Schedule, select the schedule that reflects the company’s hours of operation.
The schedule must accurately reflect the hours and days of the week the business is open and data is
being received so data alarms are not activated after hours.
5. After Low disk threshold, select the value in MB for the threshold below which you want the data
alarm to be activated. (For example, select 50. An alarm will be activated when the disk space is less
than 50 MB).
6. If you want to automatically restart the data ports in the event Collector Service detects a problem with
the Com ports, select the Auto restart data ports check box.
7. After Data alarm timeout minutes, select the duration of the time lapse in minutes from when the
data stops streaming to when you want the alarm to appear.
This setting relates to the SMDR Data timeout and ACD Data timeout Network Monitor alarms.
NOTE: In a resilient environment, SMDR and ACD Data timeout alarms may trigger unnecessarily. To
prevent this, set Data alarm timeout minutes to zero.
8. Click Save.