Mitel Version 5.7 SP1 Sign messages

232 Chapter 7 Real-time Monitors
Sign messages
At the Sign message level, you
• Compose, test, and save message strings displayed on wall signs on the Add sign message tab
Message strings indicate to the wall sign how messages are displayed. They are constructed of
• Text
• Queue and queue group performance variables (Variables)
• Display characteristics (Position, Color, Effects, Special, and Miscellaneous)
• Add sign messages to your site by clicking Add.
Add sign message tab
The Add message tab provides the following functions:
• Name specifies the name of the message.
• Site is the contact center site where WallBoarder is installed.
• Test message sends the message to the wall sign so you can verify it works.
Variables
You associate a queue, queue group, or agent group, and a performance variable with the sign variable on the
Variable tab. You specify display characteristics and color-coded alarm thresholds. When you incorporate a
sign variable, such as Sign Variable 6, in a message string, the real-time value of the associated performance
variable is displayed.
Position
The Position tab specifies the vertical position of the message string on the wall sign. If you do not specify the
text position, the wall sign defaults to the fill mode. The message enters the wall sign from the upper left
corner and scrolls to fill up to three rows of text. If you specify the text position, do so before you set other
display features.
Color
The Color tab specifies the color of the text you type in the message string, and the color of any pre-defined
text and graphics you select on the Special tab. You can specify different colors for each word in the text
string. If you specify text coloring, do so after specifying text positioning, but prior to specifying other display
features. Some Spectrum signs offer more color choices than other Spectrum signs. Please refer to the
Spectrum product brochure for more information.
Effect
The Effects tab specifies how messages move across wall signs. If you do not specify effects, the wall sign
defaults to the Automode option. Automode produces random message display formats, such as message
strings that flash or roll to the left.
Special
The Special tab provides display features and illustrations you can add to message strings.
Misc
The Misc (Miscellaneous) tab specifies the speed at which WallBoarder displays message strings, the size of
message string text, the display time and date, and other features.