Mitel Version 5.7 SP1 Figure 6-5 Configuration scenario 2

110 Chapter 6 Configuration
Figure 6-5 Configuration scenario 2
In configuration scenario 2, you can use the employee Quick Setup tool to create agent login IDs from
employee IDs. You add a range of employee IDs and increment them according to the number of agent login
IDs you require for each employee. Then you select the Create an agent login ID for each employee ID check
box. Employee 1000 becomes Agent login ID 1000. On the Agent login window, you manually add additional
agent login IDs for employees who are cross trained (Employee 1000 also becomes Agent login ID 1001,
Agent 1002, and Agent 1003). (See Figure 6-6.)
On the Edit agent group members tab, you add each agent login ID to the appropriate agent group.
Employees are available to handle calls for one agent group at a time. If an employee is handling calls for
Agent group 2 and notices the call volume is particularly busy for Agent group 4, the employee must log off of
the telephone system and log on with an agent login ID associated with Agent group 4.