Mitel Version 5.7 SP1 Adding and removing devices, Sorting monitor devices

Contact Center Client 207
Adding and removing devices
You can add and remove devices from all of the Contact Center Client monitors except for the chart monitors.
To add devices to the bottom of a monitor
1. Right-click an open monitor and click Add/Remove devices.
2. Under Agent/Employee/Queue groups, select additional agent, employee, or queue groups to add to
the monitor, or under Agents/Employees/Queues, select additional agents, employees, or queues to
add to the monitor.
3. Click OK.
On the Agent State by Position, Employee State by Position, and Extension State by Position
monitors a blank row of cells separates the original agents from those you just added. To remove the
blank row you must sort the monitor.
See “Sorting monitor devices” on page207.
To remove devices from a monitor
1. Right-click an open monitor and click Add/Remove devices.
2. Under Agents/Employees/Queues, clear the check boxes of the agents, employees, or queues you
want to remove.
3. Click OK.
Sorting monitor devices
When you select devices to display on a monitor, you can specify the devices be sorted by media server (on
agent monitors only), ID, or name (alphabetically) in ascending or descending order. When the monitor opens,
the devices will appear in the order you selected.
To sort the devices displayed on a monitor
• In the left pane of the Add/Remove devices window, click Media to sort the members by media
server, click Name to sort the members alphabetically, or click Reporting to sort the members by ID,
in either ascending or descending order.
You can sort information by state, name, or extension on the Agent State by Position, Employee State by
Position, and Extension by Position monitors.
To sort agents or employees by state
• Right-click a monitor and click Sort monitor=>By state.
If you sort agents by state, Contact Center Client displays the agents by state and time in state across the
monitor in the following order:
• Ringing
• ACD
• ACD Hold
• Idle
• Non-ACD
• Non-ACD Hold
• Outbound
• Outbound Hold
• Do Not Disturb
• Make Busy
• System Make Busy
• Work Timer
• Unknown
• Logged Off