114 Chapter 6 Configuration
While synchronizing data, the telephone system continues to operate without experiencing downtime. After
synchronization is complete, the Contact Center Client applications open on agent desktops will be refreshed
with a device update. After synchronization is complete, all critical programming will be validated. A report is
then generated to summarize the results of synchronization. We highly recommend that you correct invalid
programming, as detailed in the report, immediately.
Preparing for synchronization
NOTE:
• Only Mitel IP phones are supported for use with synchronization. Analog and digital phones are not
currently supported.
• Only Mitel telephones that are programmed on the IP Multiline set assignment form will synchronize
with the YourSite database. For details on the phones that are supported, please refer to your Mitel
3300 ICP documentation.
Before you perform synchronization for the 3300 ICP
• Ensure the 3300 ICP is V8.x or greater. You can only use synchronization to synchronize the YourSite
database with resilient, Network ACD, and clustered telephone systems if you are using 3300 ICP
Release MCD 4.0 SP2 or greater, with the SDS Directory synchronization option enabled on all of the
telephone systems in your enterprise.
• Ensure that you have completed programming the 3300 ICP and created a username and password
for synchronization (on the 3300 ICP User Authorization Profile form). The 3300 ICP User
Authorization Profile must include Application Access and System Admin Access. Desktop Admin
and Group Admin options can be disabled. These steps must be completed for all 3300 ICPs in your
Enterprise.
• Ensure your MiXML service is started by clicking Start=>Control Panel=>MiXML. Verify that port 18000
is entered on the Settings tab and click Start.
• Ensure that your Windows or Corporate firewall is not blocking the following ports
• SOAP: 18000 (HTTPS)
• UDP: 53
• TCP: 7011
• TCP: 22
• TCP: 443 (SSH)
• Configure the user name and password for each of the 3300 ICP media servers in YourSite Explorer.
See "Programming the telephone system for synchronization" in the Contact Center Management
Installation Guide.
• If you are running 3300 ICP Release 9.x or earlier, resilient Network ACD, and clustered telephone
systems must be programmed using OPS Manager, RDNs, and cluster element IDs. 3300 ICPs
programmed with Remote Agent Subgroups and ARS are not supported. Contact Center
Management clusters and cluster element IDs must match what is programmed on the telephone
system.
See "Adding resilient and/or Network ACD hot desking agents" in the Contact Center Solutions User
Guide.
Before you perform synchronization for the 5000 and Axxess
• If you have a 5000, ensure it is Version 2.20 or greater. If you have an Axxess, ensure it is Version
10.00 or greater.
• Ensure that you have programmed an OAI IP address and port number on the 5000/Axxess.
• If there is a firewall between your Enterprise Server and the 5000/Axxess, ensure that your Windows
or corporate firewall is not blocking port 4000 (TCP).