Using Traffic Analysis 553
6. After Connect using, select TCP/IP.
7. Click OK.
8. Wait the interval time you selected in the Traffic Options Assignment, for example 15, 30 or 60
minutes. The traffic should then output to your screen.
9. After the output is complete, you can disconnect and close the hyper terminal window.
Configuring media servers in YourSite
You must configure traffic collection settings in YourSite for the media servers from which you collect traffic
data.

3300 ICP

You do not require a dataset to collect traffic data from a 3300 ICP. The traffic data is directed to the printer
port, 1754, on the 3300 ICP telephone system. See “Configuring data collection settings for a 3300 ICP in the
Contact Center Management website” on page84.

SX-2000

You must configure Com port data collection settings when a dataset is used to collect traffic data from an SX-
2000. See “Adding an SX-2000 ACD media server” on page93.
Using FTP and VT100, you can collect traffic data from an SX-2000 telephone system without datasets.
See “Configuring FTP traffic data collection settings” on page91.

Verifying traffic data is saved on the Enterprise Server

To verify the traffic collection for the 3300 ICP
1. Double click the Contact Center Management Enterprise Server icon on your desktop.
2. Using an administrative username and password, log on to the Contact Center Management website.
3. Click YourSite=>Enterprise.
4. Expand the tree of the site for which you want to configure traffic options.
5. Click a 3300 ICP media server.
6. Click the Data Collection tab.
7. Verify the Traffic Analysis check box is selected and the port is 1754.
8. Wait the interval time you selected in the Traffic Options Assignment, for example 15, 30 or 60
minutes.
9. On the Enterprise Server, browse to <drive letter:>\program files\prairieFyre Software
Inc.\CCM\Data Directory\Node_0X.
This is the directory of the media server for which you configured traffic options.
You should see a new file with the following naming convention, TYYYYMMDD.txt. For example,
T20050127.txt, where YYYY is the year, MM is the month, and DD is the day.
10. Double-click the file to open it and view the traffic data.