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Troubleshooting — KODAK Driver for Adobe Photoshop Software

Trouble

Possible Cause

Suggested Solution

 

 

 

The Acquire command on the File menu is dimmed, meaning that you cannot access the KODAK DCS 465 camera back choice, or the KODAK DCS 465 camera back choice does not appear on the Acquire submenu.

The KODAK DCS 465 driver has not been installed, or has not been installed properly.

Quit Photoshop, install the KODAK DCS 465 driver as described in chapter 4, run Photoshop, and try again.

The Update Camera

The Source is not

Make sure the camera back is

Firmware button is

Camera.

connected properly to the

dimmed or missing when

 

computer, change the Source to

you want to use it.

 

Camera and try again.

The time and/or date in the information box for an image(s) is incorrect.

The computer system clock from which the clock in the camera back was set, contained an incorrect time and/or date.

Reset the computer system clock. Connect the DCS 465 Camera Back to your computer, run the driver, and reset the clock in the camera back using the Set Clock choice on the Control Panel.

The battery has been dead for an extended period (perhaps a month or more) without recharging.

Recharge the camera battery with the AC battery charger/adapter, and then reset the clock in the camera back using the Set Clock choice on the Control Panel.

 Reference — KODAK Driver for Adobe Photoshop (Macintosh) Software G 10-43

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Kodak DCS 465 user manual Troubleshooting Kodak Driver for Adobe Photoshop Software