Appendix, Dell Technical Support Policy | Dell 1355cnw, 1355CN

Random spots/Blurred images	482
The entire output is blank	483
Streaks appear on the output	483
Pitched color dots	484
Vertical blanks	484
Ghosting	485
Fog	486
Bead-Carry-Out (BCO)	487
Auger mark	487
Wrinkled/Stained paper	488
The top margins is incorrect	489
Color registration is out of alignment	490
Protrudent / Bumpy paper	491
Jam	492
Misfeed jam	492
Multi-feed jam	493
Copy Problem	494
Fax Problems	494
Scanning Problems	496
Scanner Driver/Printer Utility Problems	499
Other Problems	500
Contacting Service	500

Appendix ...................................................501

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Dell Technical Support Policy . . . . . . . . . . . . . . 503

Contents

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Dell 1355cnw, 1355CN manual Appendix, Dell Technical Support Policy

Contents

Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Page Contents Setting Up Printer Printer Setup Connecting the Telephone LineAutomatic Document Feeder ADF Setting Up for Shared Printing Inserting the Drivers and Utility CD Using Your Printer 121 194 Identifying Print Media and Specifications 196189 195 Printing, Copying, Scanning, and Faxing 233 231232 235 Scanning Using the Twain Driver Changing the Default SettingsSetting the Power Saver Timer Option Using a Scanner on the Network 291 289290 294 319 311316 320 333 356357 Understanding the Printer Menus Adding Roles of Print Services Operating System Compatibility 429430 439 Identifying the Location of Paper Jams Cleaning the ADF Feed Roller 456454 Clearing Paper Jams From the ADF Appendix Dell Technical Support Policy 504 Contents Before Beginning Page Page United States Government Restricted Rights Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Finding Information What are you looking for? Find it here How to set up my printer Operating your printer Express Service Code Service Tag Finding Information Product Features Scanning to a USB Storage Device Multiple-Up 2-in-1 Copy Print From USB Memory USB Direct Print Printing Through Wireless Connection Wireless Print Product Features About the Printer Front View Rear View Space Requirements 100 mm/3.94 inches 596 mm/23.46 inches 132 mm/5.20 inches Automatic Document Feeder ADF Operator PanelSecuring the Printer Ordering Supplies Dell supplies web site appears Setting Up Printer Printer Setup Page Removing Packaging Material Removing Packaging Material Connecting Your Printer Connection type Connection specifications Connecting Printer to Computer or Network Direct ConnectionUSB Cable Network Connection Ethernet port Turning On the Printer Connecting the Telephone Line Phone connector Yellow terminator Connecting Your Printer Connecting Your Printer Setting the IP Address Setting Initial Settings on the Operator Panel Setting the IP Address Assigning an IP Address for IPv4 Mode Operator Panel Tool Box Verifying the IP Settings Click the Printer Maintenance tab Printing and Checking the Printer Settings Click the Printer Settings Report tab Setting the IP Address Loading Paper Loading Print Media in the Multipurpose Feeder MPF Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Print Media in the Priority Sheet Inserter PSI Loading Paper Loading Paper Installing Printer Drivers on Computers Running Windows Disabling the firewall before installing your printer Inserting the Drivers and Utility CDClick Start→ Help and Support For installing XML Paper Specification XPS printer driver Direct Connection SetupFor installing host-based printer driver Click Software Installation Click Add a local printer Windows Server 2008 or Windows Server 2008 64-bit Edition Click Start→ Devices and Printers Click Add a printer Network Connection Setup Network Printer Setup on a Local NetworkFor installing host-based printer driver For installing XML Paper Specification XPS printer driver Windows Vista or Windows Vista 64-bit Edition Windows Server 2008 or Windows Server 2008 64-bit Edition Windows Server 2008 R2 Windows 7 or Windows 7 64-bit Edition Network Printer Setup on a Remote Network Before Installation Click Windows Firewall Click Change settings Click Continue For Windows Vista Click Start → Control Panel Right-clickRemote Registry and select Properties For Windows Server Click Start → Control Panel Click Yes in User Account Control dialog box Click Save changes Network an Sharing Center screen appears Installing the Printer Driver Specification 2PSK AES Using Wizard Setup to Configure Wireless Settings Wizard Setup through USB connection Advanced Setup through Click Guided Setup Click Connect Your Printer Using Advanced Setup to Configure Wireless Settings Click Start installationDisplaying Configure Wireless Settings Screen Select a connection method from the following Ethernet Cable Advanced Configuration Tool screen appearsSelect Type of wireless network Subnet Mask Gateway Address Configure the IPv4 Settings and IPv6 Settings WPS-PIN WPS-PBC Operator Panel Installing Printer Drivers on Computers Running Windows Dell Printer Configuration Web Tool Setting up your computer for wireless connectivity Installing Printer Drivers on Computers Running Windows IP Address 169.254.000.041∗ 100 101 For Windows XP and Windows Server 102 103 104 105 106 Setting Up for Shared Printing 107 For Windows Vista, Windows Vista 64-bit Edition For Windows Server 2008, Windows Server 2008 64-bit Edition108 Point and Print Click Start → Devices and Printers109 Close My Network Places → Printers and Faxes110 Click Install driver 111 Peer-to-Peer 112 113 114 115 116 When Using Bonjour Installing the Drivers and SoftwareWhen Using a USB connection Adding a Printer on Mac OS X 10.5 or Later Versions Select Line Printer Daemon LPD for Protocol When Using IP PrintingAdding a Printer on Mac OS X 118 Start the Printer Setup Utility Start Printer Setup UtilityClick Default Browser in the Printer Browser dialog box 119 Select the model of your printer for Print Using 120 Using Your Printer 121 122 Overview 123 Click the Printer Settings Report tab Tool Box124 Using the Dell Printer Configuration Web Tool Setting Up the Dell Printer Configuration Web Tool Setting Up From Web Browser 127 128 Click Connection → SettingsFor Firefox 2.0 or Later Click Advanced Display Format Setting Up From Operator PanelSelect the Automatic proxy configuration URL check box Top Frame Left Frame 130 131 Right Frame Buttons in the Right Frame132 Changing the Settings of the Menu Items Details of the Menu Items133 134 Printer Status 135 136 Printer Events 137 Printer JobsJob List Displays the processing speed Printer Settings Completed Jobs138 Printer Settings Report 139 140 141 142 143 144 145 146 Which can be accessed from Order Supplies atWhen the paper is loaded in the MPF Left frame Sleep Auto Reset Values Power SaverTimer Sleep*1 147 148 Function Enabled Purpose Password Secure Receive Purpose149 Values Color Re-enter Enter the new password again to confirm Password150 Custom Auto 151Values Multiple-Up Off ID Copy Fine Values Resolution Standard152 Super Fine Answer Values Receive Mode Telephone153 Machine Redial Attempts When Receive Mode is set to Telephone/Fax154 Tone Receive Fax Header Printer Maintenance 155 156 Values Plain 157 158 159 Print Server Settings 160Supplies at in the left frame Print Server Reports 161 162 TCP/IP 163 LPD 164 165 166 167 Infrastructure Values Wireless168 Link Channel 169 170 171 172 173 174 175 176 177 SMB Client Connection Other Features178 Memory Capability Restart printer Fax/E-mail Print VolumeAddress Book 179 180 181 ConfirmChange FAX Speed Settings Restore Settings182 Dial 183 Values Mail Group Server Address 184 Share Name 185Server Type Server Path Tray Settings 186 187 188 Paper Characteristics Print Media GuidelinesPaper Recommended Paper Unacceptable Paper Selecting Paper191 Selecting Preprinted Media and Letterhead Printing on Letterhead192 Loading Letterhead Selecting Pre-Punched Paper193 Envelopes 194 Labels 195 Supported Paper Sizes Identifying Print Media and SpecificationsStoring Print Media 196 Seflef 197 Supported Paper Types 198Media Multipurpose Feeder Paper Type Specifications Paper type Weight gsm Remarks199 200 Capacity Print Media DimensionsLoading Print Media 201 202 203 204 205 206 When Loading Envelope#10, DL, or Monarch Loading an Envelope in the Multipurpose Feeder MPF207 When Loading C5 208 209 210 211 212 213 Loading an Envelope in the Priority Sheet Inserter PSI 214 215 216 217 Manual Duplex Printing Windows Printer Driver Only Multipurpose Feeder MPF218 Priority Sheet Inserter PSI 219 220 Using the Output Tray Extension 221 222 Copy button Using the Operator Panel ButtonsOperator Panel Fax button 224 Menu button Printing a Panel SettingsScan button 225 226 227 228 Sending a Job to Print PrintingTips for Successful Printing Tips on Storing Print Media Canceling a Job From the Computer Running Windows Canceling a Print JobCanceling From the Operator Panel Canceling a Job From the Taskbar Supported File Formats Direct Print Using the USB Storage DeviceCanceling a Job From the Desktop 231 Printing a System Settings Printing a Report232 Adjusting the Language Printer SettingsUsing the Tool Box to Change the Printer Settings From the Printer Operator Panel From Your Computer 234 Preparing a Document CopyingLoading Paper for Copying Making Copies From the Document Glass 236 Making Copies From the ADF 237 Color Setting Copy OptionsNumber of Copies 238 Collated 239 Reduce/Enlarge 240200% A5→A4 141% A5→B5 122% 100% Document Size 241B5→A5 81% A4→A5 70% 50% Original Type 242 Lighter/Darker 243Photo Suitable for documents with photos Sharpness Auto Exposure244 Multiple-Up 245 246 Margin Top/Bottom 247 Margin Left/Right 24850 mm/0.0 Inch Specify the value in increments of 1 mm/0.1 inch Margin Middle249 Inch 50 mm Changing the Default Settings Setting the Power Saver Timer Option250 251 252 Scanning Overview Type ResolutionScanning 253 Scanning From the Operator Panel 254 Scanning Using the Twain Driver 255 256 Scanning Using the Windows Image Acquisition WIA Driver 257 258 259 Using a Scanner on the NetworkOverview Computer FTP Server 260 Confirming a Login name and Password When using SMB261 Specifying a Destination to Store the Document Click System Preferences → Accounts Select Change PasswordWhen using FTP 262 263 Select Allow network users to change my files 264 Select Folder Options from Tools 265 266 267 268 269 270 Open System Preferences, and then click Sharing Configuring the Printer SettingsFrom the Dell Printer Configuration Web Tool 271 Click the Server Address tab 272 273 274 Login Name 275Server Port From the Address Book Editor Click Tool → New Printer Address Book → Server276 Settings wizard 277 For Server FTP 278For Computer SMB Path Sending the Scanned File on the Network Confirm LoginPassword Port Number 279 Scanning to USB Storage Device 280 Click Address Book Setting an E-Mail Address BookSending an E-Mail with the Scanned Image 281 Click the Apply New Settings button Sending an E-mail With the Scanned File282 283 284 Keypad Letters and Numbers Using the Numeric Keypad to Enter CharactersFaxing 285 Changing Numbers or Names Configuring Fax Initial SettingsSetting Your Country Inserting a Pause Setting the Printer ID 287 Setting the Time and Date 288 Speaker Volume Setting SoundsChanging the Clock Mode 289 Changing the Fax Settings Options Specifying the Fax SettingsRinger Volume 290 Available Fax Settings Options 291Option Description Mode is set to Telephone/Fax 292Attempts Num 293Fax Fwd Protocol Advanced Fax Settings 294 Fax Data Encoding Method 295 Loading an Original Document on the Document Glass Sending a FaxLoading an Original Document on the ADF 296 297 Resolution Document Type298 Sending a Fax Automatically 299 All Entries Sending a Fax Manually300 Group Dial Confirming Transmissions Start301 Sending a Delayed Fax Automatic Redialing302 For Microsoft Windows Sending a Fax from the Driver Direct FaxExample Click Preferences 304 305 Click Start Sending For Apple Macintosh306 307 Loading Paper for Receiving Faxes Receiving a FaxAbout Receiving Modes 308 Receiving a Fax Manually Using an External Telephone Receiving a Fax Automatically in the Fax ModeReceiving a Fax Manually in the Telephone Mode 309 Receiving Faxes Using the Drpd Mode 310 Polling Receive Automatic DialingReceiving Faxes in the Memory Speed Dialing Sending a Fax Using a Speed Dial 312 Group Dialing 313 Setting Group Dial Editing Group Dial314 315 Printing an Address Book List Using the Secure Receiving ModeOther Ways to Fax 316 317 Using an Answering Machine 318 Fax Activity Using a Computer ModemProcedures Protocol Monitor Changing Setting Options 320 Know Your Printer 321 322 Purpose Printer Settings ReportPrinter Information Values Menu Settings 324 Out of Paper Tone Fault Time-Out325 Auto Clear Alert Tone 326 Date & Time Date Format24H or 12H Reports 327 TCP/IP Settings 328 Defaults Settings 329Custom Size 330 Fax Settings 331 Sent Fax Fwd 332Fax Header Name Fax Fwd Number Printer Maintenance System Settings333 334 335 Date & Time Paper Density336 Adjust BTR 337Understanding the Tool Box Menus Adjust Fuser Registration Adjustment338 339 340 Adjust AltitudeReset Defaults System Section Click to initialize the system parameters 341 BTR Refresh ModeNon-Dell Toner User Fax Section Web Link Customization 342 343 344 MPF Saves the scanned image in Tiff Scan Defaults345 Saves the scanned image in Jpeg 346 Fax Defaults 347 Copy Defaults 348 349 350 351 352 353 Sets the line type to PstnSets the line type to PBX 354 355 Diagnosis Chart PrintClean Developer Environment Sensor Info Clean Developer Click Start to stir the toner Resetting DefaultsRefresh Mode 357 358 Color Defaults SettingsUnderstanding the Printer Menus Collated Reduce/Enlarge 360200% A5→A4 141% A5→B5 122% 100% B5→A5 81% A4→A5 70% 50% Document Size Original Type361 Auto Exposure Lighter/DarkerSharpness 362 Color Balance B Color Balance RColor Balance G Gray Balance Scan to Network Margin Left/RightMargin Middle 364 Color Button Set Color Scans in color modeFile Format 365 Resolution 366 367 Legal 8.5 x Executive 7.25 x 368 Image Compression Max EMail Size369 Delayed Start 370 Layout Tray SettingsUSB Print Defaults 371 372 Panel Settings Reports/List373 Admin Menu Phone Book Network Half Status Dell 1355cnw Multifunction Color Printer only376 Full 377 Specify the WEP 64bit Key to use throughSpecify the WEP 128bit Key to use through Phrase 378Pass Entry 379 Disable Disables the WSD port Enable Enables the WSD port Protocol380 Yes Initializes the wired network data stored in NVM Receive ModeDoes not initialize the wired network data stored in NVM Initialize NVM Auto Rec Ans/FAX Auto Rec FaxAuto Rec TEL/FAX Line Monitor Tone/Pulse Ring Tone VolumeLine Type 383 Junk Fax Setup Resend DelayRedial Delay Redial Attempts Company Name Remote Rcv ToneFax Header Fax Number Drpd Pattern 386 387 Pattern Prefix Dial Forward SettingsFax Fwd Number Prefix Dial Num 389 Off Disable the ECM Enables the ECMModem Speed Kbps Fax Transmit Fax Broadcast390 Options Power Saver TimerCountry 391 Job Time-out Auto ResetFault Time-out 392 393 Date & TimeAlert Tone Specifies the date format 394 Low Toner Alert Msg Mm/inchAuto Log Print 395 Maintenance Power on Wizard396 397 Adjust BTRPaper Density Plain Light Normal Label Light Recycled Envelope Adjust Fuser398 Plain Plain Thick Covers Coated Label Recycled Envelope Clean Developer Auto Regi AdjustAdjust ColorRegi Toner Refresh BTR Refresh 400 401 Adjust AltitudeNon-Dell Toner User Scan Yes Panel Lock Secure SettingsFunction Enabled 402 Secure Receive Password USB-PrintChange Password 403 Edit From Field USB SettingsScan to EMail 404 Enabling the Panel Lock Panel LanguagePanel Lock Function 405 Disabling the Panel Lock 406 407 408 Status Monitor Console Understanding Your Printer Software Windows OnlyPrinter Status Window Dell Supplies Management System Software Update Quick Launch Utility410 411 Address Book Editor 412 ScanDirect User Setup Disk Creating ToolScanButton Manager 413 414 415 Cancel buttonUnderstanding Printer Messages Menu button Error-Code What you can do 416 417 418 419 420 421 422 423 424 Adding Roles of Print Services Click Start→ Administrative Tools→ Server Manager425 Select Add a network, wireless or Bluetooth printer Printer SetupInstalling a Printer Driver Using the Add Printer Wizard 426 427 428 Operating System Compatibility SpecificationsPower Supply 429 MIB Compatibility DimensionsMemory 430 Environment Cables Copier Specifications Connection type Connection specifications and symbols432 Scanner Specifications 433 Facsimile Specifications 434 435 User Memory Halftone 436 Maintaining Your Printer 437 438 Determining the Status of Supplies Supply Setting FunctionToner Saving Mode Conserving Supplies Storing Consumables 440 Replacing Toner Cartridges Removing the Toner Cartridges441 Installing a Toner Cartridge 442 443 Cleaning Inside the Printer 444 445 446 447 Cleaning the Color Toner Density CTD Sensor 448 449 Adjusting Color Registration Performing Auto Adjust450 Printing the Color Registration Chart Click the Start button next to Print Color Regi Chart451 Determining Values 452 Entering Values 453 Cleaning the Scanner 454 455 Cleaning the ADF Feed Roller 456 457 458 Clearing Jams Avoiding Jams459 Identifying the Location of Paper Jams 460 Clearing Paper Jams From the ADF 461 462 463 464 Clearing Paper Jams From the Front of the Printer 465 466 Clearing Paper Jams From the Back of the Printer 467 468 469 Clearing Paper Jams From the Output Tray 470 471 472 473 474 Troubleshooting 475 476 ProblemAction Basic Printer ProblemsDisplay Problems 477 Printing Problems 478 Problem Action 479Tool 480 Print Quality ProblemsOutput is too light Select Flip on Short Edge or Flip on Long Edge from Toner smears or print comes off/Stain on back side 481 Click Apply New Settings Random spots/Blurred images482 Entire output is blank Streaks appear on the output483 484 Pitched color dotsVertical blanks Click Print Test Page in Properties of the printer driver Diagnosis tab Click the Ghost Configuration Chart button Ghosting485 On the Printer Maintenance tab Fog486 Auger mark Altitude on the Printer Maintenance tabBead-Carry-Out BCO 487 Wrinkled/Stained paper 488Developer on the Diagnosis tab Top margins is incorrect 489 Adjustment on the Printer Maintenance tab Color registration is out of alignment490 Protrudent / Bumpy paper Maintenance tabClick the Apply New Settings button 491 Jam Misfeed jam492 Multi-feed jam 493 Copy Problem Fax Problems494 495 Scanning Problems 496Menu → 497 ADF 498 Scan to NetworkFax/E-Mail Mail Address Scanner Driver/Printer Utility Problems 499 Contacting Service 500 Appendix 501 502 Online Services Dell Technical Support Policy503 Recycling Information Warranty and Return PolicyContacting Dell 504 Visit support.dell.com 505 506 Index 507 508 509 510 511 512 513 514 515 516 517 United States Government Restricted Rights 518 519 520