Dell Technical Support Policy, Online Services, 503 | Dell 1355CN

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Appendix

Dell Technical Support Policy

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software program and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase.

Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com

Appendix

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Dell 1355CN, 1355cnw manual Dell Technical Support Policy, Online Services, 503

Contents

Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Page Contents Connecting the Telephone Line Setting Up Printer Printer SetupAutomatic Document Feeder ADF Inserting the Drivers and Utility CD Setting Up for Shared Printing 121 Using Your Printer 189 Identifying Print Media and Specifications 196194 195 Printing, Copying, Scanning, and Faxing 232 231233 235 Setting the Power Saver Timer Option Changing the Default SettingsScanning Using the Twain Driver Using a Scanner on the Network 290 289291 294 316 311319 320 356 333357 Understanding the Printer Menus Operating System Compatibility 429 Adding Roles of Print Services430 439 454 Cleaning the ADF Feed Roller 456Identifying the Location of Paper Jams Clearing Paper Jams From the ADF Dell Technical Support Policy Appendix 504 Contents Before Beginning Page Page United States Government Restricted Rights Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Dell 1355cn/1355cnw Multifunction Color Printer Users Guide What are you looking for? Find it here Finding Information Operating your printer How to set up my printer Express Service Code Service Tag Finding Information Scanning to a USB Storage Device Multiple-Up 2-in-1 Copy Product Features USB Direct Print Print From USB Memory Printing Through Wireless Connection Wireless Print Product Features Front View About the Printer Space Requirements Rear View 100 mm/3.94 inches 596 mm/23.46 inches 132 mm/5.20 inches Operator Panel Automatic Document Feeder ADFSecuring the Printer Ordering Supplies Dell supplies web site appears Setting Up Printer Printer Setup Page Removing Packaging Material Removing Packaging Material Connection type Connection specifications Connecting Your Printer Direct Connection Connecting Printer to Computer or NetworkUSB Cable Network Connection Ethernet port Turning On the Printer Connecting the Telephone Line Phone connector Yellow terminator Connecting Your Printer Connecting Your Printer Setting Initial Settings on the Operator Panel Setting the IP Address Setting the IP Address Assigning an IP Address for IPv4 Mode Operator Panel Tool Box Click the Printer Maintenance tab Verifying the IP Settings Click the Printer Settings Report tab Printing and Checking the Printer Settings Setting the IP Address Loading Print Media in the Multipurpose Feeder MPF Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Print Media in the Priority Sheet Inserter PSI Loading Paper Loading Paper Installing Printer Drivers on Computers Running Windows Inserting the Drivers and Utility CD Disabling the firewall before installing your printerClick Start→ Help and Support For installing host-based printer driver Direct Connection SetupFor installing XML Paper Specification XPS printer driver Click Software Installation Windows Server 2008 or Windows Server 2008 64-bit Edition Click Add a local printer Click Start→ Devices and Printers Click Add a printer Network Printer Setup on a Local Network Network Connection SetupFor installing host-based printer driver Windows Vista or Windows Vista 64-bit Edition For installing XML Paper Specification XPS printer driver Windows Server 2008 or Windows Server 2008 64-bit Edition Windows Server 2008 R2 Windows 7 or Windows 7 64-bit Edition Before Installation Network Printer Setup on a Remote Network For Windows Vista Click Start → Control Panel Click Windows Firewall Click Change settings Click Continue Right-clickRemote Registry and select Properties Click Yes in User Account Control dialog box For Windows Server Click Start → Control Panel Network an Sharing Center screen appears Click Save changes Installing the Printer Driver 2PSK AES Specification Wizard Setup through USB connection Advanced Setup through Using Wizard Setup to Configure Wireless Settings Click Guided Setup Click Connect Your Printer Click Start installation Using Advanced Setup to Configure Wireless SettingsDisplaying Configure Wireless Settings Screen Select a connection method from the following Select Type of wireless network Advanced Configuration Tool screen appearsEthernet Cable Subnet Mask Gateway Address Configure the IPv4 Settings and IPv6 Settings WPS-PIN WPS-PBC Operator Panel Installing Printer Drivers on Computers Running Windows Dell Printer Configuration Web Tool Setting up your computer for wireless connectivity Installing Printer Drivers on Computers Running Windows IP Address 169.254.000.041∗ 100 101 102 For Windows XP and Windows Server 103 104 105 106 107 Setting Up for Shared Printing For Windows Server 2008, Windows Server 2008 64-bit Edition For Windows Vista, Windows Vista 64-bit Edition108 Click Start → Devices and Printers Point and Print109 → Printers and Faxes Close My Network Places110 111 Click Install driver 112 Peer-to-Peer 113 114 115 116 When Using a USB connection Installing the Drivers and SoftwareWhen Using Bonjour Adding a Printer on Mac OS X 10.5 or Later Versions Adding a Printer on Mac OS X When Using IP PrintingSelect Line Printer Daemon LPD for Protocol 118 Click Default Browser in the Printer Browser dialog box Start Printer Setup UtilityStart the Printer Setup Utility 119 120 Select the model of your printer for Print Using 121 Using Your Printer 122 123 Overview Tool Box Click the Printer Settings Report tab124 Using the Dell Printer Configuration Web Tool Setting Up the Dell Printer Configuration Web Tool 127 Setting Up From Web Browser For Firefox 2.0 or Later Click Connection → Settings128 Click Advanced Select the Automatic proxy configuration URL check box Setting Up From Operator PanelDisplay Format Top Frame 130 Left Frame 131 Buttons in the Right Frame Right Frame132 Details of the Menu Items Changing the Settings of the Menu Items133 134 135 Printer Status Printer Events 136 Job List Printer Jobs137 Displays the processing speed Completed Jobs Printer Settings138 139 Printer Settings Report 140 141 142 143 144 145 When the paper is loaded in the MPF Which can be accessed from Order Supplies at146 Left frame Timer Sleep*1 Values Power SaverSleep Auto Reset 147 148 Password Secure Receive Purpose Function Enabled Purpose149 150 Re-enter Enter the new password again to confirm PasswordValues Color Custom Values Multiple-Up Off 151Auto ID Copy 152 Values Resolution StandardFine Super Fine 153 Values Receive Mode TelephoneAnswer Machine 154 When Receive Mode is set to Telephone/FaxRedial Attempts Tone Receive Fax Header 155 Printer Maintenance Values Plain 156 157 158 159 160 Print Server SettingsSupplies at in the left frame 161 Print Server Reports TCP/IP 162 LPD 163 164 165 166 167 168 Values WirelessInfrastructure Link Channel 169 170 171 172 173 174 175 176 177 178 Other FeaturesSMB Client Connection Memory Capability Restart printer Address Book Print VolumeFax/E-mail 179 180 Confirm 181Change 182 Settings Restore SettingsFAX Speed Dial Values Mail Group 183 184 Server Address Server Type 185Share Name Server Path 186 Tray Settings 187 188 Print Media Guidelines Paper CharacteristicsPaper Recommended Paper Selecting Paper Unacceptable Paper191 Printing on Letterhead Selecting Preprinted Media and Letterhead192 Selecting Pre-Punched Paper Loading Letterhead193 194 Envelopes 195 Labels Storing Print Media Identifying Print Media and SpecificationsSupported Paper Sizes 196 197 Seflef 198 Supported Paper TypesMedia Multipurpose Feeder Paper type Weight gsm Remarks Paper Type Specifications199 200 Loading Print Media Print Media DimensionsCapacity 201 202 203 204 205 206 Loading an Envelope in the Multipurpose Feeder MPF When Loading Envelope#10, DL, or Monarch207 208 When Loading C5 209 210 211 212 213 214 Loading an Envelope in the Priority Sheet Inserter PSI 215 216 217 Multipurpose Feeder MPF Manual Duplex Printing Windows Printer Driver Only218 219 Priority Sheet Inserter PSI 220 221 Using the Output Tray Extension 222 Operator Panel Using the Operator Panel ButtonsCopy button Fax button 224 Scan button Printing a Panel SettingsMenu button 225 226 227 228 Tips for Successful Printing PrintingSending a Job to Print Tips on Storing Print Media Canceling From the Operator Panel Canceling a Print JobCanceling a Job From the Computer Running Windows Canceling a Job From the Taskbar Canceling a Job From the Desktop Direct Print Using the USB Storage DeviceSupported File Formats 231 Printing a Report Printing a System Settings232 Using the Tool Box to Change the Printer Settings Printer SettingsAdjusting the Language From the Printer Operator Panel 234 From Your Computer Loading Paper for Copying CopyingPreparing a Document Making Copies From the Document Glass 236 237 Making Copies From the ADF Number of Copies Setting Copy OptionsColor 238 239 Collated 240 Reduce/Enlarge200% A5→A4 141% A5→B5 122% 100% 241 Document SizeB5→A5 81% A4→A5 70% 50% 242 Original Type 243 Lighter/DarkerPhoto Suitable for documents with photos Auto Exposure Sharpness244 245 Multiple-Up 246 247 Margin Top/Bottom 248 Margin Left/Right50 mm/0.0 Inch 249 Margin MiddleSpecify the value in increments of 1 mm/0.1 inch Inch 50 mm Setting the Power Saver Timer Option Changing the Default Settings250 251 252 Scanning Type ResolutionScanning Overview 253 254 Scanning From the Operator Panel 255 Scanning Using the Twain Driver 256 257 Scanning Using the Windows Image Acquisition WIA Driver 258 Overview Using a Scanner on the Network259 Computer FTP Server 260 When using SMB Confirming a Login name and Password261 When using FTP Click System Preferences → Accounts Select Change PasswordSpecifying a Destination to Store the Document 262 263 264 Select Allow network users to change my files 265 Select Folder Options from Tools 266 267 268 269 270 From the Dell Printer Configuration Web Tool Configuring the Printer SettingsOpen System Preferences, and then click Sharing 271 272 Click the Server Address tab 273 274 275 Login NameServer Port Click Tool → New Printer Address Book → Server From the Address Book Editor276 277 Settings wizard For Computer SMB 278For Server FTP Path Password Port Number Confirm LoginSending the Scanned File on the Network 279 280 Scanning to USB Storage Device Sending an E-Mail with the Scanned Image Setting an E-Mail Address BookClick Address Book 281 Sending an E-mail With the Scanned File Click the Apply New Settings button282 283 284 Faxing Using the Numeric Keypad to Enter CharactersKeypad Letters and Numbers 285 Setting Your Country Configuring Fax Initial SettingsChanging Numbers or Names Inserting a Pause 287 Setting the Printer ID 288 Setting the Time and Date Changing the Clock Mode Setting SoundsSpeaker Volume 289 Ringer Volume Specifying the Fax SettingsChanging the Fax Settings Options 290 291 Available Fax Settings OptionsOption Description 292 Mode is set to Telephone/FaxAttempts Fax Fwd 293Num Protocol 294 Advanced Fax Settings 295 Fax Data Encoding Method Loading an Original Document on the ADF Sending a FaxLoading an Original Document on the Document Glass 296 297 Document Type Resolution298 299 Sending a Fax Automatically 300 Sending a Fax ManuallyAll Entries Group Dial Start Confirming Transmissions301 Automatic Redialing Sending a Delayed Fax302 Example Sending a Fax from the Driver Direct FaxFor Microsoft Windows Click Preferences 304 305 For Apple Macintosh Click Start Sending306 307 About Receiving Modes Receiving a FaxLoading Paper for Receiving Faxes 308 Receiving a Fax Manually in the Telephone Mode Receiving a Fax Automatically in the Fax ModeReceiving a Fax Manually Using an External Telephone 309 310 Receiving Faxes Using the Drpd Mode Receiving Faxes in the Memory Automatic DialingPolling Receive Speed Dialing 312 Sending a Fax Using a Speed Dial 313 Group Dialing Editing Group Dial Setting Group Dial314 315 Other Ways to Fax Using the Secure Receiving ModePrinting an Address Book List 316 317 318 Using an Answering Machine Procedures Using a Computer ModemFax Activity Protocol Monitor 320 Changing Setting Options 321 Know Your Printer 322 Printer Information Printer Settings ReportPurpose Values 324 Menu Settings 325 Fault Time-OutOut of Paper Tone Auto Clear Alert Tone Date & Time Date Format 32624H or 12H 327 Reports 328 TCP/IP Settings 329 Defaults SettingsCustom Size 330 331 Fax Settings Fax Header Name 332Sent Fax Fwd Fax Fwd Number System Settings Printer Maintenance333 334 335 Paper Density Date & Time336 337 Adjust BTRUnderstanding the Tool Box Menus Registration Adjustment Adjust Fuser338 339 Reset Defaults Adjust Altitude340 System Section Click to initialize the system parameters Non-Dell Toner BTR Refresh Mode341 User Fax Section 342 Web Link Customization 343 MPF 344 345 Scan DefaultsSaves the scanned image in Tiff Saves the scanned image in Jpeg 346 347 Fax Defaults 348 Copy Defaults 349 350 351 352 Sets the line type to Pstn 353Sets the line type to PBX 354 355 Clean Developer Chart PrintDiagnosis Environment Sensor Info Refresh Mode Resetting DefaultsClean Developer Click Start to stir the toner 357 358 Understanding the Printer Menus Defaults SettingsColor Collated 360 Reduce/Enlarge200% A5→A4 141% A5→B5 122% 100% B5→A5 81% A4→A5 70% 50% Original Type Document Size361 Sharpness Lighter/DarkerAuto Exposure 362 Color Balance G Color Balance RColor Balance B Gray Balance Margin Middle Margin Left/RightScan to Network 364 File Format Color Scans in color modeColor Button Set 365 366 Resolution Legal 8.5 x Executive 7.25 x 367 368 Max EMail Size Image Compression369 370 Delayed Start USB Print Defaults Tray SettingsLayout 371 372 Reports/List Panel Settings373 Admin Menu Network Phone Book 376 Status Dell 1355cnw Multifunction Color Printer onlyHalf Full Specify the WEP 64bit Key to use through 377Specify the WEP 128bit Key to use through Pass 378Phrase Entry 379 Protocol Disable Disables the WSD port Enable Enables the WSD port380 Does not initialize the wired network data stored in NVM Receive ModeYes Initializes the wired network data stored in NVM Initialize NVM Auto Rec TEL/FAX Auto Rec FaxAuto Rec Ans/FAX Line Monitor Line Type Ring Tone VolumeTone/Pulse 383 Redial Delay Resend DelayJunk Fax Setup Redial Attempts Fax Header Remote Rcv ToneCompany Name Fax Number 386 Drpd Pattern Pattern 387 Fax Fwd Number Forward SettingsPrefix Dial Prefix Dial Num Modem Speed Off Disable the ECM Enables the ECM389 Kbps Fax Broadcast Fax Transmit390 Country Power Saver TimerOptions 391 Fault Time-out Auto ResetJob Time-out 392 Alert Tone Date & Time393 Specifies the date format 394 Auto Log Print Mm/inchLow Toner Alert Msg 395 Power on Wizard Maintenance396 Paper Density Adjust BTR397 Plain Light Normal Label Light 398 Adjust FuserRecycled Envelope Plain Plain Thick Covers Coated Label Recycled Envelope Adjust ColorRegi Auto Regi AdjustClean Developer Toner Refresh 400 BTR Refresh Non-Dell Toner Adjust Altitude401 User Scan Yes Function Enabled Secure SettingsPanel Lock 402 Change Password Password USB-PrintSecure Receive 403 Scan to EMail USB SettingsEdit From Field 404 Panel Lock Function Panel LanguageEnabling the Panel Lock 405 406 Disabling the Panel Lock 407 408 Printer Status Window Understanding Your Printer Software Windows OnlyStatus Monitor Console Dell Supplies Management System Quick Launch Utility Software Update410 411 412 Address Book Editor ScanButton Manager User Setup Disk Creating ToolScanDirect 413 414 Understanding Printer Messages Cancel button415 Menu button 416 Error-Code What you can do 417 418 419 420 421 422 423 424 Click Start→ Administrative Tools→ Server Manager Adding Roles of Print Services425 Installing a Printer Driver Using the Add Printer Wizard Printer SetupSelect Add a network, wireless or Bluetooth printer 426 427 428 Power Supply SpecificationsOperating System Compatibility 429 Memory DimensionsMIB Compatibility 430 Cables Environment Connection type Connection specifications and symbols Copier Specifications432 433 Scanner Specifications 434 Facsimile Specifications User Memory Halftone 435 436 437 Maintaining Your Printer 438 Toner Saving Mode Supply Setting FunctionDetermining the Status of Supplies Conserving Supplies 440 Storing Consumables Removing the Toner Cartridges Replacing Toner Cartridges441 442 Installing a Toner Cartridge 443 444 Cleaning Inside the Printer 445 446 447 448 Cleaning the Color Toner Density CTD Sensor 449 Performing Auto Adjust Adjusting Color Registration450 Click the Start button next to Print Color Regi Chart Printing the Color Registration Chart451 452 Determining Values 453 Entering Values 454 Cleaning the Scanner 455 456 Cleaning the ADF Feed Roller 457 458 Avoiding Jams Clearing Jams459 460 Identifying the Location of Paper Jams 461 Clearing Paper Jams From the ADF 462 463 464 465 Clearing Paper Jams From the Front of the Printer 466 467 Clearing Paper Jams From the Back of the Printer 468 469 470 Clearing Paper Jams From the Output Tray 471 472 473 474 475 Troubleshooting 476 Display Problems Basic Printer ProblemsProblemAction 477 478 Printing Problems 479 Problem ActionTool Output is too light Print Quality Problems480 Select Flip on Short Edge or Flip on Long Edge from 481 Toner smears or print comes off/Stain on back side Random spots/Blurred images Click Apply New Settings482 Streaks appear on the output Entire output is blank483 Vertical blanks Pitched color dots484 Click Print Test Page in Properties of the printer driver Ghosting Diagnosis tab Click the Ghost Configuration Chart button485 Fog On the Printer Maintenance tab486 Bead-Carry-Out BCO Altitude on the Printer Maintenance tabAuger mark 487 488 Wrinkled/Stained paperDeveloper on the Diagnosis tab 489 Top margins is incorrect Color registration is out of alignment Adjustment on the Printer Maintenance tab490 Click the Apply New Settings button Maintenance tabProtrudent / Bumpy paper 491 Misfeed jam Jam492 493 Multi-feed jam Fax Problems Copy Problem494 495 496 Scanning ProblemsMenu → ADF 497 Scan to Network 498Fax/E-Mail Mail Address 499 Scanner Driver/Printer Utility Problems 500 Contacting Service 501 Appendix 502 Dell Technical Support Policy Online Services503 Contacting Dell Warranty and Return PolicyRecycling Information 504 505 Visit support.dell.com 506 507 Index 508 509 510 511 512 513 514 515 516 517 518 United States Government Restricted Rights 519 520