Basic Printer Problems, Display Problems, 477 | Dell 1355CN guide

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Troubleshooting

Basic Printer Problems

Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following:

•The power cable is connected to the printer, and to a properly grounded electrical outlet.

•The printer is turned on.

•The electrical outlet is not turned off at any switch or breaker.

•Other electrical equipment plugged into the outlet is working.

•When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between the printer and the computer.

•When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected between the printer and the network.

If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem.

Display Problems

ProblemAction

After the printer is turned on, the display on the operator panel is blank, keeps showing the DELL logo, or the back light is not lit.

•Turn off the printer, wait for 10 seconds, and turn on the printer.

•Self Test Message appears on the operator panel. When the test is completed, Ready is displayed.

Troubleshooting

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Dell 1355CN, 1355cnw manual Basic Printer Problems, Display Problems, 477, ProblemAction

Contents

Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Page Contents Automatic Document Feeder ADF Setting Up Printer Printer SetupConnecting the Telephone Line Inserting the Drivers and Utility CD Setting Up for Shared Printing 121 Using Your Printer 195 Identifying Print Media and Specifications 196189 194 Printing, Copying, Scanning, and Faxing 235 231232 233 Using a Scanner on the Network Changing the Default SettingsSetting the Power Saver Timer Option Scanning Using the Twain Driver 294 289290 291 320 311316 319 357 333356 Understanding the Printer Menus 430 Adding Roles of Print ServicesOperating System Compatibility 429 439 Clearing Paper Jams From the ADF Cleaning the ADF Feed Roller 456454 Identifying the Location of Paper Jams Dell Technical Support Policy Appendix 504 Contents Before Beginning Page Page United States Government Restricted Rights Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Dell 1355cn/1355cnw Multifunction Color Printer Users Guide What are you looking for? Find it here Finding Information Operating your printer How to set up my printer Express Service Code Service Tag Finding Information Scanning to a USB Storage Device Multiple-Up 2-in-1 Copy Product Features USB Direct Print Print From USB Memory Printing Through Wireless Connection Wireless Print Product Features Front View About the Printer Space Requirements Rear View 100 mm/3.94 inches 596 mm/23.46 inches 132 mm/5.20 inches Securing the Printer Automatic Document Feeder ADFOperator Panel Ordering Supplies Dell supplies web site appears Setting Up Printer Printer Setup Page Removing Packaging Material Removing Packaging Material Connection type Connection specifications Connecting Your Printer USB Cable Connecting Printer to Computer or NetworkDirect Connection Network Connection Ethernet port Turning On the Printer Connecting the Telephone Line Phone connector Yellow terminator Connecting Your Printer Connecting Your Printer Setting Initial Settings on the Operator Panel Setting the IP Address Setting the IP Address Assigning an IP Address for IPv4 Mode Operator Panel Tool Box Click the Printer Maintenance tab Verifying the IP Settings Click the Printer Settings Report tab Printing and Checking the Printer Settings Setting the IP Address Loading Print Media in the Multipurpose Feeder MPF Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Print Media in the Priority Sheet Inserter PSI Loading Paper Loading Paper Installing Printer Drivers on Computers Running Windows Click Start→ Help and Support Disabling the firewall before installing your printerInserting the Drivers and Utility CD Click Software Installation Direct Connection SetupFor installing host-based printer driver For installing XML Paper Specification XPS printer driver Windows Server 2008 or Windows Server 2008 64-bit Edition Click Add a local printer Click Start→ Devices and Printers Click Add a printer For installing host-based printer driver Network Connection SetupNetwork Printer Setup on a Local Network Windows Vista or Windows Vista 64-bit Edition For installing XML Paper Specification XPS printer driver Windows Server 2008 or Windows Server 2008 64-bit Edition Windows Server 2008 R2 Windows 7 or Windows 7 64-bit Edition Before Installation Network Printer Setup on a Remote Network For Windows Vista Click Start → Control Panel Click Windows Firewall Click Change settings Click Continue Right-clickRemote Registry and select Properties Click Yes in User Account Control dialog box For Windows Server Click Start → Control Panel Network an Sharing Center screen appears Click Save changes Installing the Printer Driver 2PSK AES Specification Wizard Setup through USB connection Advanced Setup through Using Wizard Setup to Configure Wireless Settings Click Guided Setup Click Connect Your Printer Displaying Configure Wireless Settings Screen Using Advanced Setup to Configure Wireless SettingsClick Start installation Select a connection method from the following Subnet Mask Gateway Address Advanced Configuration Tool screen appearsSelect Type of wireless network Ethernet Cable Configure the IPv4 Settings and IPv6 Settings WPS-PIN WPS-PBC Operator Panel Installing Printer Drivers on Computers Running Windows Dell Printer Configuration Web Tool Setting up your computer for wireless connectivity Installing Printer Drivers on Computers Running Windows IP Address 169.254.000.041∗ 100 101 102 For Windows XP and Windows Server 103 104 105 106 107 Setting Up for Shared Printing 108 For Windows Vista, Windows Vista 64-bit EditionFor Windows Server 2008, Windows Server 2008 64-bit Edition 109 Point and PrintClick Start → Devices and Printers 110 Close My Network Places→ Printers and Faxes 111 Click Install driver 112 Peer-to-Peer 113 114 115 116 Adding a Printer on Mac OS X 10.5 or Later Versions Installing the Drivers and SoftwareWhen Using a USB connection When Using Bonjour 118 When Using IP PrintingAdding a Printer on Mac OS X Select Line Printer Daemon LPD for Protocol 119 Start Printer Setup UtilityClick Default Browser in the Printer Browser dialog box Start the Printer Setup Utility 120 Select the model of your printer for Print Using 121 Using Your Printer 122 123 Overview 124 Click the Printer Settings Report tabTool Box Using the Dell Printer Configuration Web Tool Setting Up the Dell Printer Configuration Web Tool 127 Setting Up From Web Browser Click Advanced Click Connection → SettingsFor Firefox 2.0 or Later 128 Top Frame Setting Up From Operator PanelSelect the Automatic proxy configuration URL check box Display Format 130 Left Frame 131 132 Right FrameButtons in the Right Frame 133 Changing the Settings of the Menu ItemsDetails of the Menu Items 134 135 Printer Status Printer Events 136 Displays the processing speed Printer JobsJob List 137 138 Printer SettingsCompleted Jobs 139 Printer Settings Report 140 141 142 143 144 145 Left frame Which can be accessed from Order Supplies atWhen the paper is loaded in the MPF 146 147 Values Power SaverTimer Sleep*1 Sleep Auto Reset 148 149 Function Enabled PurposePassword Secure Receive Purpose Custom Re-enter Enter the new password again to confirm Password150 Values Color ID Copy 151Values Multiple-Up Off Auto Super Fine Values Resolution Standard152 Fine Machine Values Receive Mode Telephone153 Answer Tone Receive Fax Header When Receive Mode is set to Telephone/Fax154 Redial Attempts 155 Printer Maintenance Values Plain 156 157 158 159 Supplies at in the left frame Print Server Settings160 161 Print Server Reports TCP/IP 162 LPD 163 164 165 166 167 Link Channel Values Wireless168 Infrastructure 169 170 171 172 173 174 175 176 177 Memory Capability Restart printer Other Features178 SMB Client Connection 179 Print VolumeAddress Book Fax/E-mail 180 Change 181Confirm Dial Settings Restore Settings182 FAX Speed Values Mail Group 183 184 Server Address Server Path 185Server Type Share Name 186 Tray Settings 187 188 Paper Paper CharacteristicsPrint Media Guidelines Recommended Paper 191 Unacceptable PaperSelecting Paper 192 Selecting Preprinted Media and LetterheadPrinting on Letterhead 193 Loading LetterheadSelecting Pre-Punched Paper 194 Envelopes 195 Labels 196 Identifying Print Media and SpecificationsStoring Print Media Supported Paper Sizes 197 Seflef Media Multipurpose Feeder Supported Paper Types198 199 Paper Type SpecificationsPaper type Weight gsm Remarks 200 201 Print Media DimensionsLoading Print Media Capacity 202 203 204 205 206 207 When Loading Envelope#10, DL, or MonarchLoading an Envelope in the Multipurpose Feeder MPF 208 When Loading C5 209 210 211 212 213 214 Loading an Envelope in the Priority Sheet Inserter PSI 215 216 217 218 Manual Duplex Printing Windows Printer Driver OnlyMultipurpose Feeder MPF 219 Priority Sheet Inserter PSI 220 221 Using the Output Tray Extension 222 Fax button Using the Operator Panel ButtonsOperator Panel Copy button 224 225 Printing a Panel SettingsScan button Menu button 226 227 228 Tips on Storing Print Media PrintingTips for Successful Printing Sending a Job to Print Canceling a Job From the Taskbar Canceling a Print JobCanceling From the Operator Panel Canceling a Job From the Computer Running Windows 231 Direct Print Using the USB Storage DeviceCanceling a Job From the Desktop Supported File Formats 232 Printing a System SettingsPrinting a Report From the Printer Operator Panel Printer SettingsUsing the Tool Box to Change the Printer Settings Adjusting the Language 234 From Your Computer Making Copies From the Document Glass CopyingLoading Paper for Copying Preparing a Document 236 237 Making Copies From the ADF 238 Setting Copy OptionsNumber of Copies Color 239 Collated 200% A5→A4 141% A5→B5 122% 100% Reduce/Enlarge240 B5→A5 81% A4→A5 70% 50% Document Size241 242 Original Type Photo Suitable for documents with photos Lighter/Darker243 244 SharpnessAuto Exposure 245 Multiple-Up 246 247 Margin Top/Bottom 50 mm/0.0 Inch Margin Left/Right248 Inch 50 mm Margin Middle249 Specify the value in increments of 1 mm/0.1 inch 250 Changing the Default SettingsSetting the Power Saver Timer Option 251 252 253 Type ResolutionScanning Scanning Overview 254 Scanning From the Operator Panel 255 Scanning Using the Twain Driver 256 257 Scanning Using the Windows Image Acquisition WIA Driver 258 Computer FTP Server Using a Scanner on the NetworkOverview 259 260 261 Confirming a Login name and PasswordWhen using SMB 262 Click System Preferences → Accounts Select Change PasswordWhen using FTP Specifying a Destination to Store the Document 263 264 Select Allow network users to change my files 265 Select Folder Options from Tools 266 267 268 269 270 271 Configuring the Printer SettingsFrom the Dell Printer Configuration Web Tool Open System Preferences, and then click Sharing 272 Click the Server Address tab 273 274 Server Port Login Name275 276 From the Address Book EditorClick Tool → New Printer Address Book → Server 277 Settings wizard Path 278For Computer SMB For Server FTP 279 Confirm LoginPassword Port Number Sending the Scanned File on the Network 280 Scanning to USB Storage Device 281 Setting an E-Mail Address BookSending an E-Mail with the Scanned Image Click Address Book 282 Click the Apply New Settings buttonSending an E-mail With the Scanned File 283 284 285 Using the Numeric Keypad to Enter CharactersFaxing Keypad Letters and Numbers Inserting a Pause Configuring Fax Initial SettingsSetting Your Country Changing Numbers or Names 287 Setting the Printer ID 288 Setting the Time and Date 289 Setting SoundsChanging the Clock Mode Speaker Volume 290 Specifying the Fax SettingsRinger Volume Changing the Fax Settings Options Option Description Available Fax Settings Options291 Attempts Mode is set to Telephone/Fax292 Protocol 293Fax Fwd Num 294 Advanced Fax Settings 295 Fax Data Encoding Method 296 Sending a FaxLoading an Original Document on the ADF Loading an Original Document on the Document Glass 297 298 ResolutionDocument Type 299 Sending a Fax Automatically Group Dial Sending a Fax Manually300 All Entries 301 Confirming TransmissionsStart 302 Sending a Delayed FaxAutomatic Redialing Click Preferences Sending a Fax from the Driver Direct FaxExample For Microsoft Windows 304 305 306 Click Start SendingFor Apple Macintosh 307 308 Receiving a FaxAbout Receiving Modes Loading Paper for Receiving Faxes 309 Receiving a Fax Automatically in the Fax ModeReceiving a Fax Manually in the Telephone Mode Receiving a Fax Manually Using an External Telephone 310 Receiving Faxes Using the Drpd Mode Speed Dialing Automatic DialingReceiving Faxes in the Memory Polling Receive 312 Sending a Fax Using a Speed Dial 313 Group Dialing 314 Setting Group DialEditing Group Dial 315 316 Using the Secure Receiving ModeOther Ways to Fax Printing an Address Book List 317 318 Using an Answering Machine Protocol Monitor Using a Computer ModemProcedures Fax Activity 320 Changing Setting Options 321 Know Your Printer 322 Values Printer Settings ReportPrinter Information Purpose 324 Menu Settings Auto Clear Alert Tone Fault Time-Out325 Out of Paper Tone 24H or 12H 326Date & Time Date Format 327 Reports 328 TCP/IP Settings Custom Size Defaults Settings329 330 331 Fax Settings Fax Fwd Number 332Fax Header Name Sent Fax Fwd 333 Printer MaintenanceSystem Settings 334 335 336 Date & TimePaper Density Understanding the Tool Box Menus Adjust BTR337 338 Adjust FuserRegistration Adjustment 339 System Section Click to initialize the system parameters Adjust AltitudeReset Defaults 340 User Fax Section BTR Refresh ModeNon-Dell Toner 341 342 Web Link Customization 343 MPF 344 Saves the scanned image in Jpeg Scan Defaults345 Saves the scanned image in Tiff 346 347 Fax Defaults 348 Copy Defaults 349 350 351 352 Sets the line type to PBX 353Sets the line type to Pstn 354 355 Environment Sensor Info Chart PrintClean Developer Diagnosis 357 Resetting DefaultsRefresh Mode Clean Developer Click Start to stir the toner 358 Collated Defaults SettingsUnderstanding the Printer Menus Color 200% A5→A4 141% A5→B5 122% 100% B5→A5 81% A4→A5 70% 50% Reduce/Enlarge360 361 Document SizeOriginal Type 362 Lighter/DarkerSharpness Auto Exposure Gray Balance Color Balance RColor Balance G Color Balance B 364 Margin Left/RightMargin Middle Scan to Network 365 Color Scans in color modeFile Format Color Button Set 366 Resolution Legal 8.5 x Executive 7.25 x 367 368 369 Image CompressionMax EMail Size 370 Delayed Start 371 Tray SettingsUSB Print Defaults Layout 372 373 Panel SettingsReports/List Admin Menu Network Phone Book Full Status Dell 1355cnw Multifunction Color Printer only376 Half Specify the WEP 128bit Key to use through 377Specify the WEP 64bit Key to use through Entry 378Pass Phrase 379 380 Disable Disables the WSD port Enable Enables the WSD portProtocol Initialize NVM Receive ModeDoes not initialize the wired network data stored in NVM Yes Initializes the wired network data stored in NVM Line Monitor Auto Rec FaxAuto Rec TEL/FAX Auto Rec Ans/FAX 383 Ring Tone VolumeLine Type Tone/Pulse Redial Attempts Resend DelayRedial Delay Junk Fax Setup Fax Number Remote Rcv ToneFax Header Company Name 386 Drpd Pattern Pattern 387 Prefix Dial Num Forward SettingsFax Fwd Number Prefix Dial Kbps Off Disable the ECM Enables the ECMModem Speed 389 390 Fax TransmitFax Broadcast 391 Power Saver TimerCountry Options 392 Auto ResetFault Time-out Job Time-out Specifies the date format Date & TimeAlert Tone 393 394 395 Mm/inchAuto Log Print Low Toner Alert Msg 396 MaintenancePower on Wizard Plain Light Normal Label Light Adjust BTRPaper Density 397 Plain Plain Thick Covers Coated Label Recycled Envelope Adjust Fuser398 Recycled Envelope Toner Refresh Auto Regi AdjustAdjust ColorRegi Clean Developer 400 BTR Refresh User Scan Yes Adjust AltitudeNon-Dell Toner 401 402 Secure SettingsFunction Enabled Panel Lock 403 Password USB-PrintChange Password Secure Receive 404 USB SettingsScan to EMail Edit From Field 405 Panel LanguagePanel Lock Function Enabling the Panel Lock 406 Disabling the Panel Lock 407 408 Dell Supplies Management System Understanding Your Printer Software Windows OnlyPrinter Status Window Status Monitor Console 410 Software UpdateQuick Launch Utility 411 412 Address Book Editor 413 User Setup Disk Creating ToolScanButton Manager ScanDirect 414 Menu button Cancel buttonUnderstanding Printer Messages 415 416 Error-Code What you can do 417 418 419 420 421 422 423 424 425 Adding Roles of Print ServicesClick Start→ Administrative Tools→ Server Manager 426 Printer SetupInstalling a Printer Driver Using the Add Printer Wizard Select Add a network, wireless or Bluetooth printer 427 428 429 SpecificationsPower Supply Operating System Compatibility 430 DimensionsMemory MIB Compatibility Cables Environment 432 Copier SpecificationsConnection type Connection specifications and symbols 433 Scanner Specifications 434 Facsimile Specifications User Memory Halftone 435 436 437 Maintaining Your Printer 438 Conserving Supplies Supply Setting FunctionToner Saving Mode Determining the Status of Supplies 440 Storing Consumables 441 Replacing Toner CartridgesRemoving the Toner Cartridges 442 Installing a Toner Cartridge 443 444 Cleaning Inside the Printer 445 446 447 448 Cleaning the Color Toner Density CTD Sensor 449 450 Adjusting Color RegistrationPerforming Auto Adjust 451 Printing the Color Registration ChartClick the Start button next to Print Color Regi Chart 452 Determining Values 453 Entering Values 454 Cleaning the Scanner 455 456 Cleaning the ADF Feed Roller 457 458 459 Clearing JamsAvoiding Jams 460 Identifying the Location of Paper Jams 461 Clearing Paper Jams From the ADF 462 463 464 465 Clearing Paper Jams From the Front of the Printer 466 467 Clearing Paper Jams From the Back of the Printer 468 469 470 Clearing Paper Jams From the Output Tray 471 472 473 474 475 Troubleshooting 476 477 Basic Printer ProblemsDisplay Problems ProblemAction 478 Printing Problems Tool Problem Action479 Select Flip on Short Edge or Flip on Long Edge from Print Quality ProblemsOutput is too light 480 481 Toner smears or print comes off/Stain on back side 482 Click Apply New SettingsRandom spots/Blurred images 483 Entire output is blankStreaks appear on the output Click Print Test Page in Properties of the printer driver Pitched color dotsVertical blanks 484 485 Diagnosis tab Click the Ghost Configuration Chart buttonGhosting 486 On the Printer Maintenance tabFog 487 Altitude on the Printer Maintenance tabBead-Carry-Out BCO Auger mark Developer on the Diagnosis tab Wrinkled/Stained paper488 489 Top margins is incorrect 490 Adjustment on the Printer Maintenance tabColor registration is out of alignment 491 Maintenance tabClick the Apply New Settings button Protrudent / Bumpy paper 492 JamMisfeed jam 493 Multi-feed jam 494 Copy ProblemFax Problems 495 Menu → Scanning Problems496 ADF 497 Fax/E-Mail Mail Address 498Scan to Network 499 Scanner Driver/Printer Utility Problems 500 Contacting Service 501 Appendix 502 503 Online ServicesDell Technical Support Policy 504 Warranty and Return PolicyContacting Dell Recycling Information 505 Visit support.dell.com 506 507 Index 508 509 510 511 512 513 514 515 516 517 518 United States Government Restricted Rights 519 520