Dell 1355CN, 1355cnw Troubleshooting

Troubleshooting 477

27

Troubleshooting

Basic Printer Problems

Some printer problems can be easy to resolve. If a problem occurs with your

printer, check each of the following:

• The power cable is connected to the printer, and to a properly grounded

electrical outlet.

• The printer is turned on.

• The electrical outlet is not turned off at any switch or breaker.

• Other electrical equipment plugged into the outlet is working.

• When your printer is connected to the network with the Ethernet cable,

the USB cable is not connected between the printer and the computer.

• When your printer is connected to the computer with the USB cable, the

Ethernet cable is not connected between the printer and the network.

If you have checked all of the above and still have a problem, turn off the

printer, wait for 10 seconds, and then turn on the printer. This often fixes the

problem.

Display Problems

Problem Action

After the printer is turned

on, the display on the

operator panel is blank, keeps

showing the DELL logo, or

the back light is not lit.

• Turn off the printer, wait for 10 seconds, and turn on

the printer.

• Self Test Message appears on the operator panel.

When the test is completed,

Ready

is displayed.

Contents

Main Page Contents 2 Setting Up Printer (Printer Setup) ...........39 7 Setting the IP Address . . . . . . . . . . . . . . 51 8 Loading Paper . . . . . . . . . . . . . . . . . . . . . 59 9 Installing Printer Drivers on Computers Running Windows 69 4 10 Installing Printer Drivers on Computers Running Macintosh 117 Using Your Printer ................................... 121 11 Dell Printer Configuration Web Tool . . . 123 12 Print Media Guidelines . . . . . . . . . . . . . 189 13 Loading Print Media . . . . . . . . . . . . . . . 201 6 14 Operator Panel . . . . . . . . . . . . . . . . . . . 223 Printing, Copying, Scanning, and Faxing 227 15 Printing . . . . . . . . . . . . . . . . . . . . . . . . . 229 16 Copying . . . . . . . . . . . . . . . . . . . . . . . . . 235 8 17 Scanning . . . . . . . . . . . . . . . . . . . . . . . . 253 18 Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Page 10 Know Your Printer ...................................321 19 Understanding the Tool Box Menus . . . 323 Page 12 20 Understanding the Printer Menus. . . . . 359 21 Understanding Your Printer Software (Windows Only) 409 22 Understanding Printer Messages . . . . . 415 23 Printing with Web Services on Devices (WSD) 425 24 Specifications . . . . . . . . . . . . . . . . . . . . 429 14 Maintaining Your Printer .......................437 25 Maintaining Your Printer . . . . . . . . . . . . 439 26 Clearing Jams . . . . . . . . . . . . . . . . . . . . 459 Troubleshooting .......................................475 27 Troubleshooting . . . . . . . . . . . . . . . . . . 477 16 Appendix ...................................................501 B Appendix . . . . . . . . . . . . . . . . . . . . . . . . 503 Page Page Page Page Notes, Notices, and Cautions 21 Notes, Notices, and Cautions ____________________ Page Dell 1355cn/1355cnw Multifunction Color Printer User's Guide Page Finding Information Drivers and Utilities Quick Reference Guide Drivers and Utilities User's Guide 26 CAUTION: Page Page Product Features This chapter describes the product features and indicates their links. 30 Page Page About the Printer Front View 34 Rear View Space Requirements Page Page Ordering Supplies Page Page Page Removing Packaging Material Page Connecting Your Printer Connecting Printer to Computer or Network Direct Connection Network Connection Page Turning On the Printer Connecting the Telephone Line Page Page Setting the IP Address Setting Initial Settings on the Operator Panel Page Assigning an IP Address (for IPv4 Mode) Page Page Verifying the IP Settings Printing and Checking the Printer Settings Page Page Loading Paper Loading Print Media in the Multipurpose Feeder (MPF) Page Page Page Page Page Page Page Page Page Installing Printer Drivers on Computers Running Windows Identifying Printer Driver Pre-install Status (For Network Connection Setup) Disabling the firewall before installing your printer Inserting the Drivers and Utility CD Direct Connection Setup For installing host-based printer driver For installing XML Paper Specification (XPS) printer driver Page Page Network Connection Setup Network Printer Setup on a Local Network Page Page Page Page Network Printer Setup on a Remote Network Page Page Page Page Page Configuring Wireless Settings (Dell 1355cnw Multifunction Color Printer Only) Using Wizard Setup to Configure Wireless Settings Page Using Advanced Setup to Configure Wireless Settings Page Configure the following: Page Page Page Page Page Page Page Page xxx yyy Page For Adhoc mode: For Infrastructure mode: Page Page Page Page For Adhoc mode: For Infrastructure mode: Setting Up for Shared Printing Page Point and Print Page Page Peer-to-Peer Page Page Page Page Installing Printer Drivers on Computers Running Macintosh Installing the Drivers and Software Adding a Printer on Mac OS X 10.5 or Later Version(s) Adding a Printer on Mac OS X 10.4.11 Page Page Page Page Dell Printer Configuration Web Tool Overview Page Using the Dell Printer Configuration Web Tool Setting Up the Dell Printer Configuration Web Tool Setting Up From Web Browser Page Setting Up From Operator Panel Page Display Format Top Fr ame Left Frame Page Right Frame Changing the Settings of the Menu Items Details of the Menu Items 134 Printer Status 136 The following pages are displayed in the Printer S tatus menu. or Out of Paper When faults such as Printer Status Rear Cover is Open To check the status of the consumables and trays. Printer Jobs 138 Completed Jobs To check the completed jobs. Up to 20 latest jobs are displayed. Click the Printer Settings Printer Settings Report The Printer Settings Report tab contains the Menu Settings and Reports pages. Menu Settings To display the current settings of your printer. 140 Menu Page 142 Page 144 Page 146 Reports To print the settings and history information of your printer. Printer Settings The Printer Settings tab contains the System Settings, Secure Settings, Copy System Settings To configure the basic printer settings. 148 Secure Settings To restrict access to Admin Menu with a password, and to set or change the password. Page 150 Copy Defaults To configure the Copy settings. To create your own default Copy settings. Copy Color Balance To create your own default Scan settings. 152 Fax Defaults To create your own default Fax settings. Fax Settings To configure the basic fax settings. 154 Page Page Page Page Page 160 Web Link Customization To specify a link used for ordering consumables, which can be accessed from Print Server Settings Page 162 Page 164 E-Mail Alert Setup Page Print Server Settings The Print Server Settings tab contains the Basic Information, Port Sta tus, Wireless , E-Mail Alert, SNMP, and Scan To PC pages. Basic Information To configure the basic information of the printer. 166 Port Settings To enable or disable printing connectors and management protocol features. Wireless LAN (Dell 1355cnw Multifunction Color Printer only) To configure wireless network settings. Page Page Page Page 172 E-Mail Alert 174 SNMP To configure the detailed settings of SNMP. 176 Scan to PC To specify the client when scanning data. Page Print Volume Use the Print Volume menu to verify the number of printed pages. Address Book The Address Book menu contains the Fax/E-m ail and Server Address pages. Fax/E-mail 180 Address Book (Confirm/Change, Create) Address Book (Delete) Page 182 FAX Group (Delete) E-Mail Group - Top Page To view the e-mail address entries registered on the E-Mail Group page. E-Mail Group (Confirm/Change, Create) 184 E-Mail Group (Delete) E-Mail Default Setup To set the default e-mail subject and message. Server Address Server Address (Confirm/Change, Create) 186 Server Address (Delete) Page Page Print Media Guidelines Paper Paper Characteristics Recommended Paper Unacceptable Paper Selecting Paper Selecting Preprinted Media and Letterhead Printing on Letterhead Loading Letterhead Selecting Pre-Punched Paper Envelopes Labels Storing Print Media Identifying Print Media and Specifications Supported Paper Sizes NOTE: LEFSEF 198 Supported Paper Types Paper Type Specifications Page Loading Print Media Capacity Print Media Dimensions Page Page Page Page Page Loading an Envelope in the Multipurpose Feeder (MPF) Page Page Page Page Page Page Loading an Envelope in the Priority Sheet Inserter (PSI) Page Page Page Manual Duplex Printing (Windows Printer Driver Only) The Multipurpose Feeder (MPF) The Priority Sheet Inserter (PSI) Page Using the Output Tray Extension Page Operator Panel Using the Operator Panel Buttons Page Printing a Panel Settings Page Page Page Page Printing Tips for Successful Printing Tips on Storing Print Media Avoiding Paper Jams Sending a Job to Print Canceling a Print Job Canceling From the Operator Panel Canceling a Job From the Computer Running Windows Direct Print Using the USB Storage Device Supported File Formats Printing a Report Page Printing a System Settings Page Printer Settings Using the Tool Box to Change the Printer Settings Adjusting the Language Page Copying Loading Paper for Copying Preparing a Document Making Copies From the Document Glass Page Making Copies From the ADF Setting Copy Options Number of Copies Color Collated Reduce/Enlarge Document Size Original Type Lighter/Darker Sharpness Auto Exposure Multiple-Up Page Margin Top/Bottom Margin Left/Right Margin Middle Changing the Default Settings Setting the Power Saver Timer Option Page Page Scanning Scanning Overview Scanning From the Operator Panel Scanning Using the TWAIN Driver Page Scanning Using the Windows Image Acquisition (WIA) Driver Page Using a Scanner on the Network Overview Page Confirming a Login name and Password Specifying a Destination to Store the Document Page Page Page Page Page Page Page Page Configuring the Printer Settings Page Page 274 After you configured settings, go to "Sending the Scanned File on the Network" on page279. NOTE: Page To fill in the fields, enter the information as follows: 278 Sending the Scanned File on the Network Scanning to USB Storage Device Sending an E-Mail with the Scanned Image Setting an E-Mail Address Book Sending an E-mail With the Scanned File Page Page Faxing Using the Numeric Keypad to Enter Characters Keypad Letters and Numbers Changing Numbers or Names Inserting a Pause Configuring Fax Initial Settings Setting Your Country Setting the Printer ID Setting the Time and Date Changing the Clock Mode Setting Sounds Speaker Volume Ringer Volume Specifying the Fax Settings Changing the Fax Settings Options 8 If necessary, repeat steps 5 to 7. 9 (Back) Available Fax Settings Options You can use the following settings options for configuring the fax system: 292 Page Advanced Fax Settings Page Sending a Fax Loading an Original Document on the ADF Loading an Original Document on the Document Glass Page Resolution Document Type Lighter/Darker Sending a Fax Automatically Sending a Fax Manually Confirming Transmissions Automatic Redialing Sending a Delayed Fax Sending a Fax from the Driver (Direct Fax) Example Page Page Page Page Receiving a Fax About Receiving Modes Loading Paper for Receiving Faxes Receiving a Fax Automatically in the Fax Mode Receiving a Fax Manually in the Telephone Mode Receiving a Fax Automatically in the Telephone/Fax or Ans/Fax Mode Receiving a Fax Manually Using an External Telephone Receiving Faxes Using the DRPD Mode Receiving Faxes in the Memory Polling Receive Automatic Dialing Speed Dialing Storing a Number for Speed Dialing Sending a Fax Using a Speed Dial Group Dialing Setting Group Dial Editing Group Dial Page Sending a Fax Using Group Dialing (Multi-address Transmission) Printing an Address Book List Other Ways to Fax Using the Secure Receiving Mode Page Using an Answering Machine Using a Computer Modem Printing a Report Changing Setting Options Page Page Understanding the Tool Box Menus Printer Settings Report Printer Information 324 Menu Settings To display the current settings of your printer. Page 326 Reports TCP/IP Settings Defaults Settings To display the default scan, fax, and copy settings of the printer. 330 To display the basic fax settings. 332 Printer Maintenance 334 Page Date & Time Paper Density Adjust BTR Adjust Fuser Registration Adjustment Page Adjust Altitude Reset Defaults Non-Dell Toner BTR Refresh Mode Web Link Customization TCP/IP Settings Page 344 EWS (Embedded Web Server or Dell Printer Configuration Web Tool) Scan Defaults 346 Fax Defaults To create your own default Fax settings. 348 Copy Defaults To create your own default Copy settings. Page 350 To configure the basic fax settings. 352 Page 354 Page Diagnosis Chart Print Environment Sensor Info Clean Developer Refresh Mode Resetting Defaults Page Understanding the Printer Menus Defaults Settings Copy Defaults 360 Reduce/Enlarge inch series To set the default copy reduction/enlargement ratio. mm series Page Page Page Scan Defaults Page Page Page Page Fax Defaults Page USB Print Defaults Tray Settings MPF 372 Reports/List Panel Settings Admin Menu Phone Book Network Page Page 378 Page 380 Protocol Page Page Page Page Page Page Page Page Page Page Page Page Page 394 Page Maintenance Page Page Page Page Page Secure Settings Page Scan to EMail USB Settings Panel Language Panel Lock Function Enabling the Panel Lock Disabling the Panel Lock Resetting Defaults Page Understanding Your Printer Software (Windows Only) Printer Status Window Status Monitor Console Dell Supplies Management System Software Update Quick Launch Utility Page Address Book Editor ScanButton Manager ScanDirect User Setup Disk Creating Tool Page Understanding Printer Messages 416 Page Page Page 420 Page 422 Page Page Printing with Web Services on Devices (WSD) Adding Roles of Print Services Printer Setup Installing a Printer Driver Using the Add Printer Wizard Page Page Specifications Operating System Compatibility Power Supply Dimensions Memory Page Description Language (PDL)/Emulation, Operating System, and Interface MIB Compatibility Environment Cables Copier Specifications 432 Scanner Specifications Facsimile Specifications 434 Page Page Page Page Maintaining Your Printer Determining the Status of Supplies Conserving Supplies Storing Print Media Storing Consumables Replacing Toner Cartridges Removing the Toner Cartridges Installing a Toner Cartridge Page Cleaning Inside the Printer Page Page Page Cleaning the Color Toner Density (CTD) Sensor Page Adjusting Color Registration Performing Auto Adjust Printing the Color Registration Chart Determining Values Entering Values Cleaning the Scanner Page Cleaning the ADF Feed Roller Page Page Clearing Jams Avoiding Jams Identifying the Location of Paper Jams Clearing Paper Jams From the ADF Page Page Page Clearing Paper Jams From the Front of the Printer Page Clearing Paper Jams From the Back of the Printer Page Page Clearing Paper Jams From the Output Tray Page Page Page Page Page Page Troubleshooting Basic Printer Problems Display Problems Printing Problems 478 Menu Page 480 Print Quality Problems The output is too light Toner smears or print comes off/Stain on back side Random spots/Blurred images 482 The entire output is blank Streaks appear on the output 484 Pitched color dots If this trouble comes out, contact Dell. Vertical blanks Ghosting Fog 486 Bead-Carry-Out (BCO) Auger mark Wrinkled/Stained paper 488 The top margins is incorrect The envelope is C5. Go to action 4a. Color registration is out of alignment 490 Protrudent / Bumpy paper 492 Jam Misfeed jam Multi-feed jam 494 Copy Problem Fax Problems Page Scanning Problems 496 Settings Country. System Admin Menu Fax Settings Modem Speed Page 498 Scanner Driver/Printer Utility Problems 500 Other Problems Contacting Service Page Page B Appendix Dell Technical Support Policy Online Services Warranty and Return Policy Recycling Information Contacting Dell Page Page Index Numerics A B C D E F G H I J K L M N O P Q R S T U W